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Foyles Account FAQs


 

I'm from a UK university/school/college; can we be sent books with an invoice?

Yes! Universities, schools and colleges in the United Kingdom simply need to supply us with an official purchase order for the books they require and we can use this to set up the account. If you want to find out book prices and availability you are very welcome to contact us in advance of an order and we'll check both.

 

I need to order books for my company, how do I open a credit account?

It's easy: e-mail us at commercialaccounts@foyles.co.uk and we will send you an account application form. Once completed and returned to us we will contact you with account details or request further information if required.

 

Can I order against my account on your website?

Yes. Just add books to your basket in the normal way, but at the checkout stage, choose the option to have them invoiced to your account (offered on the first checkout page). This is available to existing account holders only. You will need your customer number - which can be found in the top left of your Invoices from Foyles - or contact our Accounts team.

 

Can I send you a list of the books I'm after first?

Please do, book lists are the first point of contact for many new customers. You can fax or email these (preferably with the ISBN, title and author if possible) to +44 (0) 207 434 1580 or commercialaccounts@foyles.co.uk.

 

I represent a school/business from outside the UK, can I open a credit account and be sent orders with an invoice?

Credit facilities are not normally available for new customers outside the UK. However, we are happy to produce quotes and pro-forma invoices for international customers. We request payment in advance for these transactions either by wire transfer, credit card or postal order in British Pounds. Orders are despatched once payment has been received.

 

Can I get a discount?

University and public libraries are entitled to a discount on all orders, as are schools with a substantial annual turnover. Other customers may be entitled to a discount depending on the size and make-up of their order. If you are not sure what discount is available, then please ask us and we will make an honest appraisal.

 

How long does it take to give me a quote?

It depends on the size of your booklist but we always try to get back to you within 48 hours.

 

How long does it take to receive an order?

If the books are all in stock at Foyles - and we do carry around 200,000 titles - we can despatch at once, provided an account has been set up or payment details have been confirmed. If books need to be ordered from a publisher in the UK it normally takes one to two weeks before the order is despatched. For books published in other countries it can take longer, depending on the country. International delivery by courier normally takes one week from despatch from Foyles. Airmail delivery normally takes 2-3 weeks, but can take longer to Asia. Special air or sea-freight shipments will vary and estimates can be provided.

 

Where can you send books and how much will it cost?

We send books to almost everywhere in the world. We guarantee delivery by courier, but also offer airmail, and for large orders can arrange air and sea-freight or road transport within Europe. Postage costs can be found here. However, UK orders are free and, for large orders to other countries, we'll provide you with a quote depending on the size and weight.

 

Can you provide anything apart from books?

We supply medical instruments, sheet music and, internationally, can provide large scale educational materials orders. We do not supply fitness equipment.

 

Are you interested in tenders for book supply contracts?

Yes we are, we have fulfilled government tenders in Britain and abroad and actively seek new opportunities around the world.

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