Delivery
Please note that this Help page excludes items bought from the Foyles Marketplace. Full information on Delivery for the Marketplace can be found here.
Can you deliver books to anywhere in the world?
Yes we can. The delivery charges will be different depending on the delivery location and the speed of service you require.
See below for full information on our Despatch costs and delivery times. If you are unsure of your requirements then you can contact our Customer Services Team.
What are your Delivery charges?
All charges are made in £ (GBP). If you are ordering from overseas using a credit or debit card, your bank may charge you to convert your local currency into £ (GBP).
We do not debit your card until the day your order is packed ready to be sent.
We will despatch your goods as they become available, including books that are Not Yet Published at the time of your order, but you will only be charged for delivery once. If you wish your order to be sent in one package please contact Customer Services immediately having placed your order.
* We offer free UK Standard delivery on all orders over £10. Orders up to £10 will normally be charged at £2.50 for the 1st book and £1 for each additional book.
For promotional reasons we may vary the delivery charges from time to time.
Like most websites, our delivery prices are based on averages. If you are ordering a large number of titles and we find that there is a significant difference between the delivery charge in your order to the actual cost to Foyles we will reduce the cost to our actual cost where we can; alternatively, we will contact you if for some reason there is a much higher cost. We will absorb any reasonable increases without further charge.
Foyles recommends use of the Courier service to all destinations. This is for reliability and security, as well as speed of supply. For non-UK orders with a value exceeding £100 we only offer a courier service as these services are trackable and airmail, whilst normally reliable, cannot be tracked if there is a delay or a lost package.
'Delayed dispatch' by courier is available for customers who wish to use this service but do not want the package to arrive before a certain date.
| Delivery Chart |
| Location |
1st Book |
Each additional book |
Average Delivery Time |
| UK Standard |
No Charge* |
No Charge* |
3-7 Days |
| UK First Class |
£4.00 |
£1.00 |
1-2 Days |
| UK Courier |
£7.50 |
No Charge |
1-2 Days |
| Western Europe Courier ** |
£15.00 |
£3.00 |
2-3 Days |
| Western Europe Airmail ** |
£4.50 |
£1.50 |
4-14 Days |
| USA / Canada Courier*** |
£17.00 |
£3.00 |
2-4 Days |
| USA / Canada Airmail*** |
£6.00 |
£3.00 |
4-14 Days |
| Rest of World Courier |
£20.00 |
£3.00 |
3-6 Days |
| Rest of World Airmail |
£7.00 |
£3.00 |
7-21 Days |
* We offer free UK Standard delivery on all orders over £10. Orders up to £10 will normally be charged at £2.50 for the 1st book and £1 for each additional book.
** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.
***Includes Mainland and Hawaii.
All delivery times quoted are the average, and cannot be guaranteed.
Why does your Deliver to Store service take 3 days?
We normally despatch the goods on the day we receive them at Foyles but as a free service, there are certain restrictions in order to keep costs down. If you want to be sure of receiving your goods sooner, you may choose to complete your transaction online and have the goods delivered to you care of the particular store you wish to collect them from. You would do this by creating a delivery address for that store under your name.
What happens if the order does not arrive?
In the event of dispatched items being delayed or lost in the mail we will offer to replace or refund:
21 days after dispatch if the item was sent 2nd class, UK Royal Mail
14 days after dispatch if the item was sent 1st class, UK Royal Mail
21 days after dispatch if the item was sent Airmail, EU and Europe
21 days after dispatch if the item was sent Airmail, North America
35 days after dispatch if the item was sent Airmail, Rest of the World
What happens if the order arrives damaged?
Please contact Foyles Customer Services team within 7 days of receipt or collection if you are unhappy with the condition of the goods. On receipt of the goods back within 30 days of the sale date we will refund or re-supply as you prefer. Please include information on the cost of the return so that we can reimburse you for this as well as your original charge.