How secure is my personal information?
All personal information is held on a secure server using SSL.
What is SSL?
SSL stands for Secure Sockets Layer and is the software that encrypts the information transmitted between your browser and the server.
Your website password is set by you and is not visible to our staff. Should you use the Forgotten password option you will be sent an automatically generated password that again staff do not see. Should you not receive your Forgotten Password email you can contact our staff who can reset your password manually, which you should then change to one of your choice.
We do not keep your credit or debit card details on file.
What Credit/Debit Card security do you use?
We use a variety of measures to ensure your credit/debit card is only used by the authorised card holder.
Card Verification Code
The Card Verification Code system has been introduced by banks as a measure to combat credit card fraud. If you are using an American Express card, the code will have four digits and be printed on the front of the card. If you are using Visa or Mastercard, it will be a three digit code on the back of the card.
The diagrams below indicate where to find the code on your card:
||Visa / Mastercard
Verified by VISA and MasterCard SecureCode
VISA and MasterCard have created a higher standard of security for online card transactions. This process is the online equivalent of the now familiar 'Chip and PIN' procedure used in shops and restaurants.
The service requires the card holder to record a password (and sometimes a personal message) with the card issuer that is not revealed to anyone else. Then on those websites that have enrolled with the service, at the point at which the card payment is charged - or, in the case of Foyles, authorised but not charged - the card holder is taken to the secure site of the card issuer and asked to verify their card details by confirming their password. When this is input correctly the card issuer authorises the card or charge.
You can find more information at the following Card Issuers' websites:
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