All charges are made in £ (GBP). If you are ordering from overseas using a credit or debit card, your bank may charge you to convert your local currency into £ (GBP).
We do not debit your card until the day your order is packed ready to be sent.
You will have the option of waiting for delivery until the order is complete, or having the books dispatched separately, as they become available.
If your order includes books that are Not Yet Published, the available books will be sent to you at the charges below and when the other books are published, they will be sent and charged as if it is a new order.
Our free Christmas postage offer has now expired. From December 18th our standard postage offer will apply:
Orders over £10 will normally be P+P free.
Orders up to £10 will normally be charged at £2.50 P+P.
For promotional reasons we may vary the P+P charges from time to time
For non UK orders with a value exceeding £50 extra P+P may be applicable.
We will e-mail you and advise you of any extra costs. Your order will not be processed without your acceptance.
| Location | 1st Book | Each additional book | Average Delivery Time |
|---|---|---|---|
| UK Standard | No Charge | No Charge | 3-7 Days |
| UK First Class | £4.00 | £1.00 | 1-2 Days |
| UK Courier | £7.00 | No Charge | 1-2 Days |
| Western Europe Courier * | £15.00 | £3.00 | 2-3 Days |
| Western Europe Airmail * | £4.50 | £1.50 | 4-14 Days |
| USA / Canada Courier** | £17.00 | £3.00 | 2-4 Days |
| USA / Canada Airmail** | £6.00 | £3.00 | 4-14 Days |
| Rest of World Courier | £20.00 | £3.00 | 3-6 Days |
| Rest of World Airmail | £7.00 | £3.00 | 7-21 Days |
* Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.
**Includes Mainland and Hawaii.
• Foyles recommends use of the Courier service to all destinations. This is for customer convenience in reliability & security, as well as speed of supply. We also provide full refund or re-supply in case of error.
• Delayed dispatch by courier is available for customers who wish to use this service but do not want the package to arrive before a certain date.
All delivery times quoted are the average, and cannot be guaranteed.
Please Note: The Air Mail prices relate to normal sized paperback books and the maximum weight for a single package is 5 kg. If your order exceeds these parameters we will e-mail you the actual postal charge and wait for your confirmation before sending your order.
Delivery times vary for a variety of reasons. Firstly the amount of time it takes to source the book from the publisher if we do not have it in stock, and secondly, the time it takes the postal services to deliver to the destination country. Thirdly the method of postage you have chosen (e.g. airmail, surface mail, or first and standard class for the UK) also affects the delivery time.
All delivery times quoted are the average for this service and are not guaranteed. Courier services with guaranteed delivery dates are available. Cost depends on customer requirements and the weight of goods and therefore must be an individual quotation from our Customer Services Department.
In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
21 days after dispatch if the item was sent 2nd class, UK Royal Mail
14 days after dispatch if the item was sent 1st class, UK Royal Mail
21 days after dispatch if the item was sent Airmail, EU and Europe
21 days after dispatch if the item was sent Airmail, North America
35 days after dispatch if the item was sent Airmail, Rest of the World
Please notify us within 7 days of receipt or collection if you are unhappy with the condition of the goods. On receipt of the goods within 30 days of the sale date we will refund or re-supply as per you wishes. Please include information on the cost of the return so that we can re-imburse you for this as well as your original charge.
Please place your order in good time for Christmas. The last order dates below are based on orders for items listed as 'available for despatch within 48 hours or in stock at Charing Cross Rd'. Please note that where the item is listed as 'Typical delivery time is 1-3 weeks, but varies by publisher' you should assume that the order should be placed at least 1 week before the last ordering dates and that we cannot guarantee delivery in time for Christmas. Anything listed as 'in stock' at Charing Cross Road can be ordered up to 23 December for in-store collection. However, please note that where a low quantity is showing books can sell out very quickly and availability cannot be guaranteed.
| Location | Date |
|---|---|
| Rest of the World Airmail | Friday 4th December |
| USA/Canada Airmail | Wednesday 9th December |
| Western Europe Airmail | Friday 11th December |
| W Europe/US/Rest of the World Courier | Thursday 17th December |
| UK Second Class | Wednesday 16th December |
| UK First Class | Friday 18th December |
| UK Courier | Monday 21st December |
| Collect from Foyles Charing Cross Rd | Wednesday 23rd December |
If for any reason you are not satisfied with your books, you can return any ordered item to us within 30 days of purchase if it is in resaleable condition for a full refund or exchange (excluding the cost of postage). Please contact customer support before returning your book by calling: +44 (0)20 74375660 or emailing orders@foyles.co.uk
Please notify us within 7 days of receipt or collection if you are unhappy with the condition of the goods. On receipt of the goods within 30 days of the sale date we will refund or re-supply as per you wishes. Please include information on the cost of the return so that we can re-imburse you for this as well as your original charge.