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Microsoft Dynamics CRM 2011 Step by Step
Microsoft Dynamics CRM 2011 Step by Step (Paperback)
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Product Synopsis

The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Business >> Business & management >> Sales & marketing >> Customer servicesComputing & IT >> Business applicationsComputing & IT >> Computer science Publisher: Microsoft Press,U.S. Publication Date: 15/01/2011 ISBN-13: 9780735648906  Details: Type: Paperback Format: Books
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