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Guarantees
Foyles unconditionally guarantees all the books purchased through this site. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of your order for a complete refund. If the return is due to an error that we have made, we will gladly refund the both the original delivery charge and the cost of return postage.
If the item is damaged upon receipt or collection please advise us within 7 days. The time limit for return is still 30 days for your convenience.
Returns Procedures
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following addresses: Returns Department, W & G Foyle Ltd, 113-119 Charing Cross Road, London WC2H 0EB, United Kingdom.
Order Progress
If your books have not arrived within the quoted delivery time you can inquire into the status of your order by e-mail to orders@foyles.co.uk, by fax to (44) (0)207 434 1574 or by telephone to (44) (0)207 440 3225.
Delivery Times
In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
21 days after dispatch if the item was sent 2nd class, UK Royal Mail
14 days after dispatch if the item was sent 1st class, UK Royal Mail
21 days after dispatch if the item was sent Airmail, EU and Europe
21 days after dispatch if the item was sent Airmail, North America
35 days after dispatch if the item was sent Airmail, Rest of the World
Responsibility for Local Taxes and Duties
When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable.
Security of Credit Card Payment Options
This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Foyles.
Waste Electrical and Electronic Equipment (WEEE) Regulations
Click here for our WEEE policy.
Data Protection
Foyles undertake not to divulge to any third party any information concerning customers that would be in breach of the Data Protection Acts. For more information please click here.
Gift Cards Terms and Conditions
Foyles Gift Cards can be used as full or part payment for merchandise sold in Foyles stores (but sorry, not yet online).
No change or refunds will be given where the sales transaction is for an amount less than the balance on the card, but the balance may be retained on the card and applied to future purchases.
The card may be used for payment of goods of a higher price than the current card balance on payment of the difference. Where goods are subsequently exchanged for items of lesser value, the difference will be added to the balance of the card. A card cannot be used to purchase Theatre Tokens, additional gift cards or National Book Tokens.
The minimum amount required to activate or top-up a card is £1.
If the card is not used for a period of 24 consecutive months the card will automatically expire and any remaining balance will be deducted. To check your balance either ask in-store or call us on 020 7437 5660 menu option 4.
Foyles cannot be held liable for lost, stolen or damaged cards or any credit amounts on such cards.
Foyles reserves the right to add to or amend these terms and conditions.
For more information, please see Gift Card FAQs.
Foyalty Terms & Conditions
1. To take part in the Foyles Loyalty Scheme (Foyalty), you need an activated Foyalty card. Cards are available from and can be activated in any of our participating stores.
2. Foyalty cards remain the property of W&G Foyle Limited and can only be used when making purchases in Foyles stores and outlets.
3. To earn Foyalty points you must present the card to the cashier at the time of purchase.
4. One point is allocated for each 25p spent on products within the scheme. Each point is worth 1p and can be redeemed at any time to purchase valid products. These rates can be altered at the discretion of Foyles on reasonable notice to you. Notification will be given by notices in participating stores and on the Foyalty web page.
5. Applicants must be aged 16 years or over.
6. Employees of W&G Foyle Limited are not eligible for a Foyalty card or for Foyalty points.
7. Your Foyalty card is purely to be used in connection with the Foyles Loyalty Scheme. It is not a credit, debit or cheque guarantee card.
8. Foyalty is only for consumer use. The Foyalty card cannot be used for any transaction where the beneficiary is a business entity.
9. Foyles reserves the right to alter products included or excluded from the Scheme or to change the number of participating stores at any time.
10. Foyles reserves the right to decline issue, withdraw the Foyalty card, or alter its terms & conditions (including the value of points) at any time, or terminate the Foyalty card Scheme without notice. Foyles will notify Cardholders (where possible) of any changes to these terms and conditions. Notices detailing the revised terms will be available in all participating Foyles shops and on the Foyalty web page.
11. Cardholders cannot claim points on purchases made before they joined the Foyalty Scheme.
12. Points will be awarded on all merchandise sold in participating Foyles stores excluding concessions, with the exception of Foyles Gift cards, Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.
13. Points can be redeemed against all merchandise sold in participating Foyles stores excluding concessions, with the exception of Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.
14. Points will usually be loaded onto your card immediately. In the event of a system failure points will be applied as soon as is possible. Foyles takes no responsibility for circumstances beyond their control. Points cannot be redeemed until loaded on to the card.
15. The full points value on an item will only be earned if no points value is redeemed as part of the transaction. When points are redeemed as part of the transaction, points will be awarded on the cash balance.
16. Points have no cash redemption value and cannot be exchanged, sold or transferred.
17. Foyles may if it so wishes, reverse the associated points earned or redeemed if a transaction on which points are earned or redeemed is cancelled or reversed or when a product is returned (in accordance with Foyles Returns Policy). For instore purchases, the Cardholder must present their Card to sales staff so that the points awarded can be debited from or credited to the Card when the product is being returned.
18. If you breach these terms and conditions or if W&G Foyle Limited reasonably believes that you have abused the Scheme and/or breached these terms, your card may be terminated without prior notice. Foyles reserves the right to take any action deemed necessary where a Cardholder is found to have abused the scheme including withholding points previously credited to your account.
19. If your Card is lost, stolen or is not working please contact a member of staff at a Foyles store or call +44 (0) 20 7437 5660. Foyles cannot be held liable for lost, stolen or damaged Cards, or any points accrued on or redeemed from the card without your knowledge. Foyles reserves the right not to issue a replacement card.
20. Foyalty can be used in conjunction with other discounts or promotions, but Foyles reserves the right to withdraw this at any time or may alter the products included or excluded in a promotion.
21. If any clause of these terms and conditions is held to be invalid in whole or in part, that part shall be deleted and the validity of the remaining terms shall not be affected.
22. These terms and conditions and the Foyles Loyalty Scheme are subject to the laws of England and Wales.
Data Protection
23. These terms and conditions and Foyles Privacy Policy, a copy of which can be obtained from www.foyles.co.uk, govern Foyles use of personal data collected from Cardholders. Foyles will not pass your details on to any third party not involved in the running of this Scheme unless you have agreed that we may pass your details on to other companies.
24. By signing up to the Scheme and giving us personal details, you agree to be sent updates and special offers unless you subsequently notify us otherwise.
25. We will also use your details and information on what you buy to help us manage the Scheme more effectively.
26. It is important that your contact details are kept up to date in order that Foyles can operate the Scheme effectively. If your details are incorrect or become out of date, you can update them by visiting the Foyalty web page. You can also update your details (including your email address) at anytime by calling +44 (0) 20 7437 5660.
Validity
Foyles reserves the right to amend and/or extend these terms and conditions from time to time. The terms and conditions stipulated above are those currently applicable.
W & G Foyle Ltd
113-119 Charing Cross Road
London WC2H 0EB
Fax: 020 7434 1580
Email: webmaster@foyles.co.uk
Company No. 00 945 131
Registered at:
Companies House
PO BOX 29019
21 Bloomsbury Street
London WC1B 3XD
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