Terms and Conditions
Purchasing from the Foyles Website
Credit Account customers
Waste Electrical and Electronic Equipment (WEEE) Regulations
Data Protection
Cookies
Gift Cards Terms and Conditions
Foyalty Terms & Conditions
Promotional codes and discounts
Customer Reviews and Ratings policy
Validity
Purchasing from the Foyles website
Foyles unconditionally guarantees books purchased through this site, except those sold via the Foyles Marketplace where different terms and conditions apply. If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of your order for a complete refund. If the return is due to an error that we have made, we will gladly refund the both the original delivery charge and the cost of return postage.
If the item is damaged upon receipt or collection please advise us within 7 days. The time limit for return is still 30 days for your convenience.
eBooks are however not refundable unless the product is faulty as these are not returnable by either the purchaser or retailer to the supplier. eBooks are deemed delivered to the purchaser upon the provision of the download file and Foyles is not responsible for any issues local to the purchaser, or for any decision by the purchaser not to download the eBook.
Returns Procedure
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following addresses: Returns Department, W & G Foyle Ltd, 113-119 Charing Cross Road, London WC2H 0EB, United Kingdom.
Order Progress
You can check your order's current status in your account. If your books have not arrived within the quoted delivery time you can inquire into the status of your order by e-mail to orders@foyles.co.uk, by fax to (44) (0)207 434 1574 or by telephone to (44) (0)207 440 3225.
Delivery Times
In the event of dispatched items being delayed or lost in the post we will offer to replace or refund:
21 days after dispatch if the item was sent 2nd class, UK Royal Mail
14 days after dispatch if the item was sent 1st class, UK Royal Mail
21 days after dispatch if the item was sent Airmail, EU and Europe
21 days after dispatch if the item was sent Airmail, North America
35 days after dispatch if the item was sent Airmail, Rest of the World
Please note this excludes Marketplace deliveries which have a separate set of timings due to the goods being sent by the Seller not Foyles. See our Marketplace Help for full information.
Responsibility for Local Taxes and Duties
The UK sales tax of Value Added Tax (VAT) is not payable on books, but is applied at 20% to DVDs, videos, software and other non-book material. In the UK VAT applies to eBooks. Our eBooks are sold at 19% VAT which is the German rate due this being the base of txtr our eBooks partner.
VAT is only charged on deliveries within the European Union. If you are within the EU and have at VAT code that means you are VAT exempt please include this in your Gift Message and our staff will amend your order accordingly. There is no tax chargeable to customers outside the European Union.
When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable. Foyles can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. Although the goods can be re-despatched with only a further charge for dispatch at the customers request.
Security of Credit Card Payment Options
This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Foyles.
Waste Electrical and Electronic Equipment (WEEE) Regulations
Our WEEE policy can be viewed here.
Data Protection
Foyles undertake not to divulge to any third party any information concerning customers that would be in breach of the Data Protection Acts. For more information please click here.
Gift Cards Terms and Conditions
Foyles Gift Cards can be used as full or part payment for merchandise sold in Foyles stores or the Foyles website.
No change or refunds in cash will be given where the sales transaction is for an amount less than the balance on the card, but the balance may be retained on the card and applied to future purchases.
The card may be used for payment of goods of a higher price than the current card balance on payment of the difference. Where goods are subsequently exchanged for items of lesser value, the difference will be added to the balance of the card. A card cannot be used to purchase eBooks, Theatre Tokens, additional gift cards or National Book Tokens.
The minimum amount required to activate or top-up a card is £1.
If the card is not used for a period of 24 consecutive months the card will automatically expire and any remaining balance will be deducted. To check your balance either ask in-store or call us on 020 7437 5660 menu option 4.
Foyles cannot be held liable for lost, stolen or damaged cards or any credit amounts on such cards.
Foyles reserves the right to add to or amend these terms and conditions.
For more information, please see Gift Card FAQs.
Foyalty Terms & Conditions
To take part in the Foyles Loyalty Scheme (Foyalty), you need an activated Foyalty card. Cards are available from and can be activated in any of our participating stores and online.
Foyalty cards remain the property of W&G Foyle Limited and can only be used when making purchases in Foyles stores and outlets or online.
To earn Foyalty points you must present the card to the cashier at the time of purchase or during the online checkout procedure.
One point is allocated for each 25p spent on products within the scheme. Each point is worth 1p and can be redeemed at any time to purchase valid products. These rates can be altered at the discretion of Foyles on reasonable notice to you. Notification will be given by notices in participating stores and on the Foyalty web page.
Applicants must be aged 16 years or over.
Employees of W&G Foyle Limited are not eligible for a Foyalty card or for Foyalty points.
Your Foyalty card is purely to be used in connection with the Foyles Loyalty Scheme. It is not a credit, debit or cheque guarantee card.
Foyalty is only for consumer use. The Foyalty card cannot be used for any transaction where the beneficiary is a business entity.
Foyles reserves the right to alter products included or excluded from the Scheme or to change the number of participating stores at any time.
Foyles reserves the right to decline issue, withdraw the Foyalty card, or alter its terms & conditions (including the value of points) at any time, or terminate the Foyalty card Scheme without notice. Foyles will notify Cardholders (where possible) of any changes to these terms and conditions. Notices detailing the revised terms will be available in all participating Foyles shops and on the Foyalty web page.
Cardholders cannot claim points on purchases made before they joined the Foyalty Scheme.
Points will be awarded on all merchandise sold in participating Foyles stores and online excluding concessions, with the exception of eBooks, Foyles Gift cards, Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.
Points can be redeemed against all merchandise sold in participating Foyles stores and online excluding concessions, with the exception of eBooks, Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.
Points will usually be loaded onto your card immediately. In the event of a system failure points will be applied as soon as is possible. Foyles takes no responsibility for circumstances beyond their control. Points cannot be redeemed until loaded on to the card.
The full points value on an item will only be earned if no points value is redeemed as part of the transaction. When points are redeemed as part of the transaction, points will be awarded on the cash balance.
Points have no cash redemption value and cannot be exchanged, sold or transferred.
Foyles may if it so wishes, reverse the associated points earned or redeemed if a transaction on which points are earned or redeemed is cancelled or reversed or when a product is returned (in accordance with Foyles Returns Policy). For instore purchases, the Cardholder must present their Card to sales staff so that the points awarded can be debited from or credited to the Card when the product is being returned.
If you breach these terms and conditions or if W&G Foyle Limited reasonably believes that you have abused the Scheme and/or breached these terms, your card may be terminated without prior notice. Foyles reserves the right to take any action deemed necessary where a Cardholder is found to have abused the scheme including withholding points previously credited to your account.
If your Card is lost, stolen or is not working please contact a member of staff at a Foyles store or call +44 (0) 20 7437 5660. Foyles cannot be held liable for lost, stolen or damaged Cards, or any points accrued on or redeemed from the card without your knowledge. Foyles reserves the right not to issue a replacement card.
Foyalty can be used in conjunction with other discounts or promotions, but Foyles reserves the right to withdraw this at any time or may alter the products included or excluded in a promotion.
If any clause of these terms and conditions is held to be invalid in whole or in part, that part shall be deleted and the validity of the remaining terms shall not be affected.
These terms and conditions and the Foyles Loyalty Scheme are subject to the laws of England and Wales.
These terms and conditions and Foyles Privacy Policy, govern Foyles use of personal data collected from Cardholders. Foyles will not pass your details on to any third party not involved in the running of this Scheme unless you have agreed that we may pass your details on to other companies.
By signing up to the Scheme and giving us personal details, you agree to be sent updates and special offers unless you subsequently notify us otherwise.
We will also use your details and information on what you buy to help us manage the Scheme more effectively.
It is important that your contact details are kept up to date in order that Foyles can operate the Scheme effectively. If your details are incorrect or become out of date, you can update them by visiting the Foyalty web page. You can also update your details (including your email address) at anytime by calling +44 (0) 20 7437 5660.
Promotional codes and discounts
Foyles may occasionally provide customers with codes that can be entered during checkout or are built into external links that are used to obtain further discounts on our website. The following terms apply.
Discounts are only available on www.foyles.co.uk unless specifically stated to include other domains or stores as listed for the particular promotion.
As standard some items are excluded from all promotional discounts. This includes, but is not restricted to all Foyles Gift Cards National Book Tokens, Theatre Tokens, The Animator's Survival Kit DVDs, goods where the cost of purchase by Foyles is less than the final advertised online price, all Marketplace titles and all eBook titles. In most cases this is because the prices are set by third parties not Foyles.
Foyles can change the items available for or excluded from discounts at any time and without warning.
Some codes will have a list of available items and all other items will be excluded. Where possible we will try to make it clear which products are available but if there is any doubt please contact our Customer Services Team.
Discounts may be time limited. If a discount code is not used within the alloted time Foyles will not provide a replacement code. Discount codes can only be used at time of purchase and not retrospectively.
Discount codes cannot be used with any other voucher, coupon or offer. This includes our Reservation Discount.
Discount codes are exclusive of online postage and packaging and gift-wrapping charges.
Value discounts are deducted from the Foyles Online Price. Where a code entitles the user to extra Foyalty points or other types of bonus offers the order value will not alter and the extra points or bonuses will be applied when the sale is completed and not before.
Discounts are only completed at the point of sale not at order. As the cost of goods to Foyles is often unknown at the time of order Foyles reserves the right to withdraw an item from the discount code after this information becomes available if the discounted value is less than Foyles cost of purchase. Wherever possible Foyles will agree a fair price with the customer, but if this is not possible the order will be cancelled.
Where a product is substituted in an order placed with a promotional code the replacement product must fall within the original codes product range or other terms to qualify. If it does not the standard online price and terms will be applied.
An individual promotional code may have specific terms and conditions which apply to it. and will be provided to the user when the code is provided.
Customer Reviews and Ratings policy
To be able to post reviews you must have a website Login. You can create one here.
The Foyles loin uses a Login First Name & Last Name as the name of the reviewer. Please note that this is independant of any name used in your billing and delivery addresses. Therefore it can be used as a Nickname/Screen name for reviews.
Writing a review is a great way to share your experience of a book with thousands of other readers. You'll appreciate there need to be a few ground rules, some are obvious (no bad language) some are to save us from being sued and some are to ensure your review gets read again and again. Reviews that don't follow these rules will be removed and will not qualify for any promotional offers we may run associated to leaving reviews.
Reviews will be visible not only to users of the Foyles Website but the content may appear on search engines and other content aggregators.
Do
- Make your review of the book NOT the service you have received from Foyles when buying it. Even though we love hearing nice things IS a book review!
- Give an honest opinion
- Tell others how the book made you feel
- Point out what you disliked or liked
- Let other readers know what books and authors would be of similar interest, eg "Great for fans of Harry Potter"
Don't
- Use profanity, prejudiced language or terms of abuse
- Repeat or make potentially libelous comments
- Mention web addresses, emails or phone numbers
- Post text you've not written
- Post material that is deliberately intended to upset other users
- Give away key plot elements or endings
Ratings
We also require reviewers to rate the item at the same time as this gives an overview of the customer opinion. You can leave a Rating without a review but not a review without a rating. Leaving a rating alone does not qualify for any Review promotion that may be running.
Ratings guide:
- Excellent - I would recommend this without reservation.
- Really Good - I would strongly recommend this.
- Good - I would recommend this.
- Indeterminate - The Good and bad aspects combined mean this is not actively recommended.
- Bad - I would not recommend this.
Our Rate & review Emails
30 days after a purchase has been completed we will email you to see if you are interested in leaving a review. This email is included in correspondenance about you order and is separate from our mailing list system. Any promotional codes provided for leaving reviews will expire within 23-30 days from the date of the email.
We, and other readers of the site really appreciate your reviews and we look forward to reading them.
Intellectual Property
If you do post content or submit material, and unless we indicate otherwise, you
(a) grant W & G Foyle Ltd and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
(b) W & G Foyle Ltd and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to W & G Foyle Ltd, including the execution of deeds and documents, at the request of W & G Foyle Ltd.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to W & G Foyle Ltd: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable W & G Foyle Ltd policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify W & G Foyle Ltd and its affiliates for all claims brought by a third party against W & G Foyle Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.
Validity
Foyles reserves the right to amend and/or extend these terms and conditions from time to time. The terms and conditions stipulated above are those currently applicable.
W & G Foyle Ltd
113-119 Charing Cross Road
London WC2H 0EB
Fax: 020 7434 1580
Email: webmaster@foyles.co.uk
Company No. 00 945 131
Registered at:
Companies House
PO BOX 29019
21 Bloomsbury Street
London WC1B 3XD