Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
An IT Executive's Guide to ITIL

An IT Executive's Guide to ITIL (Hardback)

£36.99
To Order. Estimated despatch in 1-3 weeks.
Email me when back in stock

Synopsis

IT organizations within large companies have historically been viewed as a support function, but this has changed as executives recognize the strategic value that IT provides. In turn, this has led to increased pressure on IT executives to manage their organizations as a business. Exploring how to run IT like a business in the context of emerging IT management frameworks, particularly ITIL(R), this text addresses how to put together a service catalog that takes full advantage of industry best practices. It describes how to build a cost model that uses service-based costing and details how to use the suggested methodologies to improve the performance of your IT organization.

BusinessBusiness & managementManagement & management techniquesManagement of specific areas & peopleComputing & ITComputing & ITComputer programming / software developmentSoftware Engineering Publisher: Taylor & Francis Inc Publication Date: 01/08/2010 ISBN-13: 9781439827147  Details: Type: Hardback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

More books by Boris Pevzner

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

On Course: Become a Great Leader & Soar!
(Paperback)
Ken Pasch
 
 
£13.95
 

Currently out of stock

Hospitality Revenue Management:...
(Paperback)
Peter Szende
 
 
£50.99
 

Currently out of stock

Graduate Work: Skills, Credentials,...
(Hardback)
Gerbrand Tholen
 
 
£50.00
 
Vertriebsprozesse Mit SAP(R) Erp: Mit...
(Paperback)
Udo Rimmelspacher
 
 
£27.99
 

Currently out of stock

Latest Blog
#FoylesFive: Swap Snowflakes for Stardust
17/11/2017

Swap snowflakes for stardust this Christmas with some recommends that are out of this world, from Jamie-Lee from our Birmingham branch.

Read an extract of The Book of the Year
15/11/2017

Behold The Book of the Year, by the “No Such Thing As A Fish” podcasters a.k.a the QI Elves. The book is a surreal, silly and wonderful compendium of irreverent and topical facts that show 2017 in a unique light.

Japan: the Perfect Setting for a Crime Novel
14/11/2017

Nicolas explains why Japan is the perfect backdrop to a crime novel.

View all Blog Entries
Twitter
Show/Hide Tweets
© W&G Foyle Ltd