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Crash Course in Dealing with Difficult Library Customers

Crash Course in Dealing with Difficult Library Customers (Paperback)

£35.00
Printed to order. Despatched in 2-3 weeks.
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Synopsis

Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.* Presents practical, down-to-earth approaches based on the authors' many years of real-world experience that can be applied in any type of library environment* Provides advice about unpleasant situations in an accessible, non-threatening way that also injects an appropriate modicum of levity into a serious subject* Supplies essential tools for dealing with difficult patrons ranging from "the censor" to "the VIP" to dangerous, unstable individuals* Gives readers the knowledge they need to be prepared for handling potential problems, resulting in greater confidence and peace of mind at the workplace

BusinessBusiness & managementSales & marketingCustomer servicesReference & ResearchEncyclopaedias & reference worksLibrary, archive & information managementReference & ResearchLibrary & information sciences Publisher: ABC-CLIO Publication Date: 16/12/2013 ISBN-13: 9781610692830  Details: Type: Paperback Format: Books
Availability: Printed to order. Despatched in 2-3 weeks.  

Shelley E. Mosley is an author and retired library manager.Dennis C. Tucker, PhD, is reference/adult programming librarian for the Margaret K. Troke Branch of the Stockton-San Joaquin County Public Library, Stockton, CA.Sandra Van Winkle is a technical writer and an experienced grant writer. She is a contributor to What Do I Read Next?

More books by Shelley Elizabeth Mosley

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Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

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