Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
Creating a Customer Focus CMIOLP: Diploma Level 4
Foyalty 79

Creating a Customer Focus CMIOLP: Diploma Level 4 (Paperback)

£25.95
Unavailable. No reason given.
Unavailable

Synopsis

The new edition of the "Chartered Management Institute's Open Learning Programme" has been updated to include the latest management concepts and methodologies. It includes current management concepts, the changing legal framework in which managers operate and the impact of technology in the work environment. The scope of the workbooks has been broadened to enable more generic and stand-alone use of the materials. Each workbook has a new introduction that places the subject area within the context of the managerial role and the end of each section now has a learning summary. The final summaries from the first editions have been replaced with a section entitled Toolkits for Busy Managers that includes links to other workbooks in the series, links to relevant BH / CMI textbooks, further reading, website addresses, and trade journals. User & mentor guides are now a downloadable resource from BH website.

Has extensive management and training experience in both public and private sector organisations, including the design and delivery of training solutions and material. She is co-director of the Learning Approach, a training and resource consultancy specialising in developing managers.

More books by Kate Williams

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

WJEC/Eduqas A-level Year 2 Business...
(Paperback)
Mark Hage; Tracey Bell
 
 
£9.99
 
GMAT Official Guide 2019: Book + Online
(Paperback)
GMAC (Graduate Management Admission...
 
 
£38.99
 
GMAT Official Guide 2019 Bundle: ...
(Paperback)
GMAC (Graduate Management Admission...
 
 
£65.00
 
Revise Edexcel AS/A level Business...
(Books & other media combined)
 
 
£10.99
 
© W&G Foyle Ltd
Foyles uses cookies to help ensure your experience on our site is the best possible. Click here if you’d like to find out more about the types of cookies we use.
Accept and Close