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Customer Service in Ireland
Foyalty 82

Customer Service in Ireland (Paperback)

£26.99
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Synopsis

This new edition demystifies the underlying concepts of Customer Service and presents them within an Irish context. It contains a chapter on vital up-to-date Irish consumer legislation.





Role play guidelines & practical exercises prompt students to engage in and practise the principles of Customer Service





Guides the student through the preparation of a customer care plan





Presents a detailed case study on Sunworld's customer care plan





Assignments and practice questions are provided at the end of each chapter





Includes sample Level 5 exam papers





Written for students studying Customer Service at FETAC Levels 5 and 6 in: Business Studies Secretarial & Bilingual Security Studies Security Systems Technology Hairdressing Tourism/Hospitality Sport & Recreation Marketing Retail Studies





Also suitable for students undertaking any course with a Customer Care element

BusinessBusiness & managementSales & marketingCustomer services Publisher: Gill Publication Date: 15/05/2007 ISBN-13: 9780717142637  Details: Type: Paperback Format: Books
Availability: Currently unavailable to order online.  

Suzanne Twomey, BA, HDip, teaches English, Communications and Customer Care at the Cork College of Commerce. She is an experienced external examiner with FETAC

More books by Suzanne Twomey

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