Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Destination Benchmarkin: Concepts, Practices and Operations

Destination Benchmarkin: Concepts, Practices and Operations (Hardback)

To Order. Estimated despatch in 1-3 weeks.
Email me when back in stock


Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.

is Professor of Tourism in the School of Tourism and Hospitality Management, Dokuz Eylul University, Turkey and currently affiliated as a Visiting Professor at The Hong Kong Polytechnic University Hong Kong. He holds both Master's and Ph.D. degrees in tourism management. His research focuses on consumer behaviour, benchmarking, destination management and marketing, and Mediterranean tourism. He acts as the co-editor of Anatolia: An International Journal of Tourism and Hospitality Research.

More books by Metin Kozak

Leave Review


Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

Incentives: Motivation and the...
Donald E. Campbell
MGMT (with MindTap Printed Access Card)
(Books & other media combined)
Chuck Williams
WJEC/Eduqas AS/A-level Year 1 ...
Mark Hage; Tracey Bell
MKTG (with MindTap Printed Access Card)
(Books & other media combined)
Carl McDaniel; Joe Hair; Charles Lamb
Latest Blog
On Memory and Forgetting

David Whitehouse talks to us about memory and forgetting, and how his personal experience influenced his new novel, The Long Forgotten.

The End of the F***ing World creator, Charles Forsman, picks his favourite coming of age books

The End of the F***ing World creator, Charles Forsman, picks his favourite coming of age books.

#FoylesFive: Annihilation

With the release of Annihilation on Netflix it's the perfect time to catch up with the book that starts Jeff VanderMeer's unsettling Southern Reach trilogy.

View all Blog Entries
Show/Hide Tweets
© W&G Foyle Ltd