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I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps

I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps (Hardback)

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Synopsis

Birth, death, and conflict-three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication-not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes.



Readers learn how to:







Tell the other person's story-the cornerstone of real engagement

Look from the outside in and see themselves as others do

Recognize the role systemic factors play-and transform a conflict into a shared challenge

Overcome the defense mechanisms that derail dialogue



For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.

BusinessBusiness & managementBusiness communication & presentationBusinessBusiness & managementBusiness negotiationBusinessBusiness & managementOffice & workplace Publisher: Amacom Publication Date: 18/11/2013 ISBN-13: 9780814432198  Details: Type: Hardback Format: Books
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Donny Ebenstein is CEO of Ebenstein Consulting Inc.. He is an international expert in negotiation, communication, and conflict resolution. His experience spans the spectrum from the Middle East to the U.S. government and from individuals to large companies.

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Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
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