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Keeping Score: Using the Right Metrics to Drive World Class Performance

Keeping Score: Using the Right Metrics to Drive World Class Performance (Paperback)

£29.99
Printed to order. Despatched in 2-3 weeks.
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Synopsis

Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to- * Evaluate your current approach to measurement * Pinpoint incorrect performance measurements * Select the right financial metrics * Measure customer satisfaction and value * Measure quality of products and services before they reach customers * Perform process measurement * Track supplier performance * Measure employee satisfaction * Redesign metrics and systems used to collect and report data

BusinessBusiness & managementManagement & management techniquesQuality Assurance & Total Quality Management Publisher: Taylor & Francis Inc Publication Date: 30/10/2006 ISBN-13: 9781563273551  Details: Type: Paperback Format: Books
Availability: Printed to order. Despatched in 2-3 weeks.  

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Location 1st Book Each additional book Average Delivery Time
UK Second Class Available free for ALL orders. No charge for each additional book. 3-7 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
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USA / Canada Airmail £7.00 £3.00 4-14 Days
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