Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
Managing Angry People

Managing Angry People (Paperback)

£15.99
To Order. Estimated despatch in 1-3 weeks.
Email me when back in stock

Synopsis

This work teaches non-verbal, verbal and physical techniques for managing angry people, based on tested principles. It goes beyond the strategies for preventing and diffusing a crisis by addressing the multitude of crises and stages of conflict. It builds on the established MOAB programme and seeks to help security professionals who must confront anger, violence or simply anxiety.

BusinessBusiness & managementManagement & management techniquesManagement of specific areas & peoplePhilosophy, Psychology & Social SciencesPsychologyPhilosophy, Psychology & Social SciencesSocial welfare & social servicesEmergency servicesPolice & security services Publisher: Elsevier Science & Technology Publication Date: 14/06/2010 ISBN-13: 9780750672672  Details: Type: Paperback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

More books by Bonnie Michelman

More books by Roland Oullette

More books by Roland Ouellette

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

You Can't Google It: The Compelling...
(Paperback)
Phyllis Weiss Haserot
 
 
£10.95
 

Currently out of stock

On Course: Become a Great Leader & Soar!
(Paperback)
Ken Pasch
 
 
£13.95
 

Currently out of stock

Hospitality Revenue Management:...
(Paperback)
Peter Szende
 
 
£50.99
 

Currently out of stock

Strategic Marketing Management, 9th...
(Paperback)
Alexander Chernev
 
 
£35.95
 

Currently out of stock

Latest Blog
#FoylesFive: The Last Jedi
12/12/2017

As Star Wars: The Last Jedi drops out of hyperspace and into a cinema near you, Matt from our Web Team gives us his selection of the best Last Jedi books.

#FoylesFive: Foreign Languages Part One
08/12/2017

Our knowledgeable and fabulous Languages Department have put together a great selection of books, to help share the magic of reading in every language. First up we have books in Italian, Portugese and Swedish.

Crime, Responsibility and Morality: The Impact of Siberian Exile on Fyodor Dostoevsky
08/12/2017

Daniel describes how Siberian exile was the great writer Fyodor Dostoevsky’s foundational experience as an author and thinker.

View all Blog Entries
Twitter
Show/Hide Tweets
© W&G Foyle Ltd