Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
Managing Difficult Conversations at Work

Managing Difficult Conversations at Work (Paperback)

£14.99
To Order. Estimated despatch in 1-3 weeks.
Email me when back in stock

Synopsis

Difficult conversations at work can be highly destructive both for the people involved and for the life and work of the organisation to which they belong. Handling a conflict of views, saying something critical, resolving divided loyalties, responding to pressure - if these and similar situations that make conversations difficult are not dealt with effectively, then both morale and task achievement inevitably suffer. The aim of this book is to enable those operating at all levels in an organisation to manage difficult conversations in a way that enhances relationships and improves performance. The book provides a unique new approach to analysing the requirements common to all difficult conversations and employing strategies which will work for both parties. It is based on a coaching programme which the authors have been working on and delivering for 20 years.

The book explains: common pitfalls in approaching difficult conversations; the ten most common types of difficult conversation; the prevailing "closed-to-learning" approach to such situations; the three principles of the authors' new "open-to-learning" system; the form of words required to implement these principles; and numerous examples and exercises designed to improve readers' understanding and technique in putting this new approach into practice.

BusinessBusiness & managementManagement & management techniquesManagement of specific areas & people Publisher: Management Books 2000 Ltd Publication Date: 01/07/2007 ISBN-13: 9781852525408  Details: Type: Paperback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

Sue Clark and Mel Myers are both chartered psychologists with over 20 years' experience in coaching interpersonal skills. Before setting up their current practices they worked together in local government as educational psychologists and later as members of the senior management team in a large, urban West Midlands authority. They have been researching and developing this new approach to managing difficult conversations for many years, and have won endorsements for their approach from numerous grateful clients.

More books by Sue Clark

More books by Mel Myers

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

Difficult Conversations In A Week: ...
(Paperback)
Martin Manser
 
 
£6.99
 

Currently out of stock

You Can't Google It: The Compelling...
(Paperback)
Phyllis Weiss Haserot
 
 
£10.95
 

Currently out of stock

On Course: Become a Great Leader & Soar!
(Paperback)
Ken Pasch
 
 
£13.95
 

Currently out of stock

Hospitality Revenue Management:...
(Paperback)
Peter Szende
 
 
£50.99
 

Currently out of stock

Latest Blog
#FoylesFive: Book Friday
24/11/2017

Today's the day known as Black Friday, or Book Friday as we like to call it! To celebrate we wanted to give you money off our favourite books!

#FoylesFive: Buddhism & Meditation
23/11/2017

Stressed? Carmelo from our Charing Cross Road flagship shop has just the thing.

The Satisfaction of a Good Puzzle
21/11/2017

Alex Bellos extols the virtues of the puzzle, especially those from the great puzzle masters of Japan, and selects some of his favourite puzzle books.

View all Blog Entries
Twitter
Show/Hide Tweets
© W&G Foyle Ltd