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Managing Difficult Interactions: Expert Solutions to Everyday Challenges

Managing Difficult Interactions: Expert Solutions to Everyday Challenges (Paperback)

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In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to: * Determine which confrontations are worth an investment of your time and energy * Understand and manage the strong emotions that can arise during confrontations * Design solutions that meet all stakeholders' needs * Coach your direct reports to resolve confrontations productively

BusinessBusiness & managementManagement & management techniques Publisher: Harvard Business Review Press Publication Date: 16/09/2008 ISBN-13: 9781422125083  Details: Type: Paperback Format: Books
Availability: Unavailable. No reason given.  

The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify your strengths and weaknesses and hone critical skills.

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