Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
Measuring and Improving Productivity in Services: Issues, Strategies and Challenges

Measuring and Improving Productivity in Services: Issues, Strategies and Challenges (Hardback)

£80.00
To Order. Estimated despatch in 1-3 weeks.
Email me when back in stock

Synopsis

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels.



The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations.



Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.

BusinessIndustry & industrial studiesIndustrial relations & safetyIndustrial relations Publisher: Edward Elgar Publishing Ltd Publication Date: 28/11/2008 ISBN-13: 9781847202697  Details: Type: Hardback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

Faridah Djellal and Faiz Gallouj, Professors of Economics and members of CLERSE-CNRS, University of Lille 1 - Science and Technology, France

More books by Faridah Djellal

More books by Faiz Gallouj

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

A New Theory of Industrial Relations:...
(Hardback)
Conor Cradden
 
 
£105.00
 
The Europeanisation of Industrial...
(Hardback)
Wilhelm Eberwein; Jochen Tholen;...
 
 
£80.00
 
Industrial Relations in the ...
(Hardback)
Emma Wallis
 
 
£90.00
 
Reskilling America: How Technical...
(Paperback)
Katherine S. Newman; Hella Winston
 
 
£12.99
 
Latest Blog
#FoylesFive: Foreign Languages Part One
08/12/2017

Our knowledgeable and fabulous Languages Department have put together a great selection of books, to help share the magic of reading in every language. First up we have books in Italian, Portugese and Swedish.

Crime, Responsibility and Morality: The Impact of Siberian Exile on Fyodor Dostoevsky
08/12/2017

Daniel describes how Siberian exile was the great writer Fyodor Dostoevsky’s foundational experience as an author and thinker.

#FoylesFive: Classical Languages
07/12/2017

The team from our Languages Department pick a selection of titles on language and its historical and contemporary importance.

View all Blog Entries
Twitter
Show/Hide Tweets
© W&G Foyle Ltd