Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Quality Management
Foyalty 42

Quality Management (Paperback)

Despatched in 2 business days.


This comprehensive text examines how to deliver efficient and effective services to customers.

Made up of twenty chapters, the book explains the concepts and techniques of quality management supported with case studies. Numerical examples given in each chapter help students to easily understand concepts.

Primarily designed for MBA, ME/MTech (Industrial Engineering, Production Engineering), BE/BTech (Mechanical Engineering and Production Engineering) and MSc (Operations Research and Statistical Quality Control), the book will also serve as a reference for professionals/consultants to carryout projects in manufacturing or service organisations.

Key features

Detailed coverage of process and statistical quality control.

Chapters on ANOVA, orthogonal arrays and signal-to-noise ratio.

A chapter on Six Sigma, including Shainin techniques.

A chapter on the Analytical Hierarchy Process (AHP).

Presentation of Design of Experiments (DOE) techniques.

BusinessBusiness & managementManagement & management techniquesQuality Assurance & Total Quality Management Publisher: Prentice-Hall of India Pvt.Ltd Publication Date: 30/05/2014 ISBN-13: 9788120349438  Details: Type: Paperback Format: Books
Availability: Despatched in 2 business days. Login for Quick Checkout Add to Basket

R. Panneerselvam, PhD, is Professor, Department of Management Studies, School of Management, Pondicherry University, Puducherry, India. He has been Head of the Department, and Dean of School of Management, Pondicherry University. He has more than three decades of teaching and research experience, which includes his teaching of engineering and management students at Anna University, Chennai. He is the recipient of Academic Excellence Award in an International Conference on Advances in Industrial Engineering Practices (2010) and Best Teacher Award of Pondicherry University (2012-2013). The author of eleven books (all published by PHI Learning), Professor Panneerselvam has to his credit about 90 research articles published in national and international journals of repute and conference proceedings. He has also carried out overseas consultancy to CEMS, Malaysia. P. Sivasankaran, Assistant Professor, Department of Mechanical Engineering, ARS College of Engineering, Chennai. Also, he has served at various engineering institutions including Anna University, Chennai. He is teaching BE students of Mechanical Engineering and ME students of various related streams. He has published about 10 research articles in leading national and international journals. His research areas include assembly line balancing, production scheduling, flexible manufacturing system and quality management.

More books by R. Panneerselvam

Leave Review


Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

Project Success and Quality: ...
Andrew Wright; Therese Lawlor-Wright
Excellence Beyond Compliance:...
William White
Healthcare Systems: Future ...
Jeffrey Braithwaite; Russell Mannion;...
ISO 13485:2016: A Complete Guide to...
Itay Abuhav
© W&G Foyle Ltd
Foyles uses cookies to help ensure your experience on our site is the best possible. Click here if you’d like to find out more about the types of cookies we use.
Accept and Close