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Service Level Management for Enterprise Networks

Service Level Management for Enterprise Networks (Hardback)

£79.00
To Order. Estimated despatch in 1-3 weeks.
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Synopsis

After Service Level Agreements (SLA) have been made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This examination of IT Service Management provides a framework for implementing and evaluating Service Level Agreements and helps the reader avoid common pitfalls. It seeks to deliver new methodology and techniques to improve SLAs, through discussion of SLM processes and architecture, but it also serves as a baseline against which to measure existing and future SLM programmes. The book examines research challenges, using real-world case studies, and discussing current tools and applications.

BusinessBusiness & managementBusiness competitionBusinessBusiness & managementBusiness strategyBusinessBusiness & managementBusiness studies: generalBusiness & management: study & revision guidesBusinessBusiness & managementCorporate governance & responsibilitiesCompany secretary: role & responsibilitiesBusinessBusiness & managementEntrepreneurship & business livesBusinessBusiness & managementManagement & management techniquesManagement of specific areas & peopleBusinessBusiness & managementOffice & workplaceBusinessBusiness & managementOwnership & organization of enterprisesEmployee-ownership & co-operativesBusinessBusiness & managementOwnership & organization of enterprisesJoint venturesBusinessIndustry & industrial studiesMedia, information & communication industriesPostal & telecommunications industriesComputing & ITComputer networking & communicationsClient-Server networkingComputing & ITComputer networking & communicationsEDI electronic data interchangeComputing & ITComputer networking & communicationsGrid computingComputing & ITComputer networking & communicationsNetwork managementComputing & ITComputer networking & communicationsNetworking packagesTechnicalElectronics & communications engineeringCommunications engineering / telecommunications Publisher: Artech House Publishers Publication Date: 01/01/1999 ISBN-13: 9781580530163  Details: Type: Hardback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

Lundy Lewis is Director of Advanced Research at Cabletron Systems in Merrimack, New Hampshire, where he designs and develops commercial products for the networking community. He holds an M.S. in Computer Science from Renssalear Polytechnic Institute in Troy, New York, a Ph.D. in Philosophy from the University of Georgia and is a member of AAAI, IEEE, and ACM.

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