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An IT Executive's Guide to ITIL

An IT Executive's Guide to ITIL (Hardback)

£36.99
To Order. Estimated despatch in 1-3 weeks.
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Synopsis

IT organizations within large companies have historically been viewed as a support function, but this has changed as executives recognize the strategic value that IT provides. In turn, this has led to increased pressure on IT executives to manage their organizations as a business. Exploring how to run IT like a business in the context of emerging IT management frameworks, particularly ITIL(R), this text addresses how to put together a service catalog that takes full advantage of industry best practices. It describes how to build a cost model that uses service-based costing and details how to use the suggested methodologies to improve the performance of your IT organization.

BusinessBusiness & managementManagement & management techniquesManagement of specific areas & peopleComputing & ITComputing & ITComputer programming / software developmentSoftware Engineering Publisher: Taylor & Francis Inc Publication Date: 01/08/2010 ISBN-13: 9781439827147  Details: Type: Hardback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

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