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Chatbots in Der Kundenkommunikation

Chatbots in Der Kundenkommunikation (Paperback)

£39.99
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Synopsis

Das Internet bietet Unternehmen und Kunden ganz neue Kommunikationsm�glichkeiten. Via Corporate-Website der Unternehmen k�nnen sich Kunden 24 Stunden am Tag mit Informationen �ber das Unternehmen versorgen. Dies erm�glicht Unternehmen direkten Einfluss auf ihre Kunden auszu�ben und gleichzeitig umfangreiche Informationen �ber diese zu sammeln. Auf der anderen Seite belastet der Anspruch der permanenten Verf�gbarkeit zur Gew�hrleistung eines optimalen Kundenservices das Kundenservice-Potential der Unternehmen. Chatbots entlasten Call-Center und Customer-Support-Abteilungen, da sie bereits 80 % der gestellten Fragen direkt via Website beantworten k�nnen. Sie sind 24 Stunden am Tag verf�gbar, Kosten werden reduziert. Ferner wird den Benutzern der Umgang mit der Website erleichtert. Die automatisch dokumentierten Unterhaltungen liefern zudem konkrete Einblicke in den tats�chlichen Informationsbedarf der Kunden.

Computing & ITComputer networking & communicationsComputing & ITComputer programming / software developmentComputing & ITComputer scienceArtificial intelligenceExpert systems / knowledge-based systemsComputing & ITComputer scienceSystems analysis & designComputing & ITComputing: generalComputing & ITGraphical & digital media applications Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Publication Date: 28/09/2012 ISBN-13: 9783642624117  Details: Type: Paperback Format: Books
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All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

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