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The NHS Experience: The 'Snakes and Ladders' Guide for Patients and Professionals

The NHS Experience: The 'Snakes and Ladders' Guide for Patients and Professionals (Paperback)

£28.99
Printed to order. Despatched in 2-3 weeks.
Email me when back in stock

Synopsis

The NHS Experience is an accessible and engaging guide for all those journeying through the NHS, whether as patients, carers or professionals. It draws on the experience of staff and families at Great Ormond Street Hospital to provide good practice guidance for both users and providers of health care. Based on the successful Snakes and Ladders drama programme developed at Great Ormond Street Hospital, this unique book uses the story of Daniel, a fictional child with the life-limiting disease cystic fibrosis, to provide insight into the enormous challenges faced by patients, their families and the professionals involved in their care. Asking difficult questions about how we can improve the NHS experience for everyone at the front line, Daniel's story builds on information from a wealth of sources to highlight: * the practical, ethical, resource and financial dilemmas integral to the NHS * the vital issues around communication, trust, management of clinical errors, consent, shared decision-making and bereavement * the realities of fragmented care, bed shortages, uncertain diagnoses, and complex and difficult treatment choices.

This is a book that should be read by all healthcare professionals and everyone who uses the NHS.

Essays & WritingLiterary CriticismFiction & PoetryFiction in translationFiction & PoetryModern & contemporary fiction post c 1945Fiction & PoetryShort storiesMedical & VeterinaryMedicine: general issues Publisher: Taylor & Francis Ltd Publication Date: 06/12/2005 ISBN-13: 9780415336710  Details: Type: Paperback Format: Books
Availability: Printed to order. Despatched in 2-3 weeks.  

Dr Hilary Cass is a consultant paediatrician, specialising in the care of children with disabilities. She is Associate Medical Director at Great Ormond Street Hospital, where she is in charge of medical and multi-professional education, and is also Professor of Children's Healthcare Development at London South Bank University. She is passionate about helping the next generation of healthcare professionals to provide better patient-centred care.

More books by Hilary Cass

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Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Second Class Available free for ALL orders. No charge for each additional book. 3-7 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

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Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

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