Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
Hotel Front Office Simulation: AND Hotel and Lodging Management

Hotel Front Office Simulation: AND Hotel and Lodging Management (Hardback)

£63.95
Unavailable. No reason given.
Unavailable

Synopsis

An easy, learn-by-doing introduction to hotel front office operations
Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office.
How It Works
The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting.
What It Covers
* Taking, changing, and canceling reservations (for individuals and groups)
* Checking in/registering walk-ins and guests with reservations
* Handling posting and folio management
* Performing tasks that involve housekeeping, maintenance, and other departments
* Running a full night audit and reading the reports

Food & DrinkTechnicalOther technologies & applied sciencesOther vocational technologies & tradesHotel & catering trades Publisher: John Wiley and Sons Ltd Publication Date: 03/07/2002 ISBN-13: 9780471304920  Details: Type: Hardback Format: Books
Availability: Unavailable. No reason given.  

More books by Sheryl F. Kline

More books by A.T. Stutts

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

Relish: My Life on a Plate
(Hardback)
Prue Leith
 
 
£20.00
 
Hawksmoor: Restaurants & Recipes
(Hardback)
Huw Gott; Will Beckett
 
 
£30.00
 
Latest Blog
#FoylesFive: Book Friday
24/11/2017

Today's the day known as Black Friday, or Book Friday as we like to call it! To celebrate we wanted to give you money off our favourite books!

#FoylesFive: Buddhism & Meditation
23/11/2017

Stressed? Carmelo from our Charing Cross Road flagship shop has just the thing.

The Satisfaction of a Good Puzzle
21/11/2017

Alex Bellos extols the virtues of the puzzle, especially those from the great puzzle masters of Japan, and selects some of his favourite puzzle books.

View all Blog Entries
Twitter
Show/Hide Tweets
© W&G Foyle Ltd