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Managing America's Small Communities: People, Politics, and Performance

Managing America's Small Communities: People, Politics, and Performance (Hardback)

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In their book, Managing America's Small Communities, David Folz and P. Edward French examine the relevant trends, executive behavior, service quality, and service performance measurement in small communities. The theme is the value added to small communities that evidence professionalism in administration. Professional managers base service strategies on needs rather than demands, emphasize long-term community interests, promote equality, and advance citizen participation. The findings show that city managers are more extensively engaged than mayors in governmental process decisions and help to advance the level of service quality in small communities.

History & PoliticsPolitics & governmentCentral governmentCentral government policiesHistory & PoliticsPolitics & governmentPublic administrationSport & Hobbies Publisher: Rowman & Littlefield Publication Date: 28/08/2005 ISBN-13: 9780742543386  Details: Type: Hardback Format: Books
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David H. Folz is associate professor of political science and MPA coordinator at the University of Tennessee, Knoxville. He has written dozens of journal articles and conference papers and is the author of Survey Research for Public Administration. P. Edward French is an instructor in the political science department at the University of Tennessee, Knoxville. He is the co-author of Understanding American Government.

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