Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
The Language of Outsourced Call Centers: A corpus-based study of cross-cultural interaction
Foyalty 267

The Language of Outsourced Call Centers: A corpus-based study of cross-cultural interaction (Hardback)

£88.00
Usually despatched in 14+ days.

Synopsis

The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

Languages with Grant & CutlerLinguisticsSemantics Publisher: John Benjamins Publishing Co Publication Date: 25/02/2009 ISBN-13: 9789027223081  Details: Type: Hardback Format: Books
Availability: Usually despatched in 14+ days. Login for Quick Checkout Add to Basket

More books by Eric Friginal

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

Intonation and Prosodic Structure
(Paperback)
Caroline Fery
 
 
£25.99
 
Semantic Singularities: Paradoxes of...
(Hardback)
Keith Simmons
 
 
£50.00
 
Think Again: How to Reason and Argue
(Paperback)
Walter Sinnott-Armstrong
 
 
£8.99
 
Corpus Approaches to Contemporary...
(Hardback)
Vaclav Brezina; Robbie Love; Karin...
 
 
£115.00
 
© W&G Foyle Ltd
Foyles uses cookies to help ensure your experience on our site is the best possible. Click here if you’d like to find out more about the types of cookies we use.
Accept and Close