Carole Guinane RN, MBA
Carole's quality and leadership journey began in 1989 as a senior leader/Vice President at Parkview Episcopal Medical Center in Pueblo, Colorado. Parkview's success story was published in 1992 by The Joint Commission, with the forward of the book written by Donald M. Berwick, MD. The book, Striving for Improvement: Six Hospitals in Search of Quality shared the process, methods, and rewards that our leadership team, employees, and physicians experienced. It was magical. Applying quality principles to clinical processes was new to healthcare at the time, but groundbreaking results occurred. Carole took the lessons learned from those early days and continues to grow her knowledge base for operational and clinical improvement application.
Carole has worked as Chief Clinical and Compliance Officer for an Ambulatory Surgery Center company, Vice President of Medical Staff Services and Quality for a healthcare system, Vice President for Applied Business Science and Education for a specialty hospital and healthcare system, Consultant/Clinical Improvement Director for a Center for Continuous Improvement and Innovation, and Vice President for Ambulatory Clinical Improvement/ASC Clinical Operations for an integrated healthcare system. She has had the pleasure of building and growing quality and clinical operations programs for large healthcare systems, small and rural hospitals, ambulatory surgery centers, insurance companies, and ambulatory entities. Carole is a trained Six Sigma Black Belt. She has published books and journal articles on clinical pathways, quality tools, Six Sigma, clinical operations, and consumer driven healthcare.
Joseph earned his degree in design from the School of Visual Arts in New York City. His debut into healthcare came as a system administrator, concentrating on the technical oversight of information systems at Presbyterian Hospital in Charlotte, North Carolina in 1990. Early on Joseph trained and became certified as a system engineer and certified trainer. He has been responsible for leading teams of technologists, including infrastructure, web services, data center operations, call centers, disaster recovery planning and help desk services, and has managed scores of system implementations over the past two decades.
Joseph co-led the creation and implementation of an electronic medical record system, which included full financial, transcription and scheduling integration. Physicians were given office access to the scheduling and clinical documentation platforms. This integration strategy created immediate medical record completion, eliminating the need for backend inspection and rework resources. Joseph has consistently delivered efficiencies through standardization, recruiting and retaining key talent and launching enthusiastic customer service programs for a variety of professionals, patients and vendors. Joseph has been published in numerous technical journals and industry magazines and has authored several books, including one on patient advocacy. A seasoned executive, Joseph has worked as Chief Executive Officer for a Southeast Consulting firm, Chief Information Officer for an Ambulatory Surgery Center company, and Chief Information Officer for a Midwest county hospital system.
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