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Conciliation and Mediation in the NHS: A Practical Guide

Conciliation and Mediation in the NHS: A Practical Guide (Paperback)

£30.99
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Synopsis

Designed to help those in the NHS who become involved in resolving complaints. Conciliation is widely used in everday life, but it is a technique only recently used in the NHS. This text describes conciliation as a process, and provides a practical method to resolve disagreements between NHS providers and their patients. Mediation employs many of the same skills as conciliation, but requires a more directive, expert approach. Techniques, skills and knowledge requires to resolve complaints, or mediation to resolve disagreements regarding the treatment of a patient, are described in detail. Short cases show how the techniques should be applied.

Medical & VeterinaryMedicine: general issuesHealth systems & servicesMedical administration & managementPhilosophy, Psychology & Social SciencesSocial welfare & social servicesEmergency services Publisher: Taylor & Francis Ltd Publication Date: 21/05/1997 ISBN-13: 9781857752311  Details: Type: Paperback Format: Books
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