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First Class Customer Care in Health Service

First Class Customer Care in Health Service (Paperback)

£793.13
To Order. Estimated despatch in 1-3 weeks.
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Synopsis

This is a tailored version of the "First Class Customer Service" series for the Health Service that is practically focused and draws on everyday experiences. The series provides all the knowledge and understanding, as well as practical workplace activities to support those who are working towards the Customer Service S/NVQ Level 2. The series covers the 15 key areas of customer service where continuous improvement is a requisite for achieving this goal. Open learning materials are used to help develop staff and deliver training in a more flexible, targeted and cost effective way.

BusinessBusiness & managementSales & marketingCustomer servicesMedical & VeterinaryMedicine: general issuesHealth systems & servicesMedical administration & managementPhilosophy, Psychology & Social SciencesSocial welfare & social servicesEmergency services Publisher: Elsevier Science & Technology Publication Date: 01/11/1996 ISBN-13: 9780750635370  Details: Type: Paperback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

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Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Second Class Available free for ALL orders. No charge for each additional book. 3-7 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

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* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

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