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Measuring Business Excellence
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Measuring Business Excellence (Hardback)

£115.00
Usually despatched within 2 weeks.

Synopsis

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.

This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.

Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

BusinessBusiness & managementManagement & management techniquesManagement decision makingBusinessBusiness & managementManagement & management techniquesQuality Assurance & Total Quality Management Publisher: Taylor & Francis Ltd Publication Date: 20/12/2001 ISBN-13: 9780415258227  Details: Type: Hardback Format: Books
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Location 1st Book Each additional book Average Delivery Time
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