Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk

Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk (Paperback)

£54.95
To Order. Estimated despatch in 1-3 weeks.
Email me when back in stock

Synopsis

There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately? Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills.



This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.



Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes!



Readership: Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.

Bob Duckett MA FCLIP was until his recent retirement Reference Librarian at Bradford Libraries, and is a member of the editorial board of Reference Reviews. He previously worked for Birmingham City Libraries, Croydon Borough Libraries and University of Wales Libraries. Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries, where he has special responsibility for developing electronic information sources. He previously worked in HMSO Bookshops. Christinea Donnelly BA(Hons) MLib is Development Officer for Young People's Services at Bradford Libraries. She has worked for the Ministry of Defence, CCTA, Hounslow Public Libraries, Leicestershire Public Libraries and a City Merchant Bank.

More books by Bob Duckett

More books by Peter Walker

More books by Christinea Donnelly

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Second Class Available free for ALL orders. No charge for each additional book. 3-7 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

Providing Reference Services: A...
(Paperback)
John Gottfried; Katherine Pennavaria
 
 
£44.95
 
Successful Enquiry Answering Every...
(Paperback)
Tim Buckley Owen
 
 
£49.95
 
Managing Reference Today: New Models...
(Paperback)
Kay Ann Cassell
 
 
£24.95
 
The Chambers Book of Cryptic...
(Paperback)
Chambers
 
 
£8.99
 
Latest Blog
Caroline Taggart on Why Punctuation Can be Surprisingly Exciting
18/10/2017

Caroline Taggart explains the versatility of punctuation.

Under the Knife: Recreating the Grimy World of Victorian Surgery
17/10/2017

Lindsey describes how she made the trailer for her debut The Butchering Art in order to see how the sights, sounds, and smells of this gruesome period in medical history would translate onto the screen.

The Sky Doesn't Have to be Blue: Steve Antony on Life as a Colour Blind Illustrator
13/10/2017

Steve explains what it's like to be a colour blind illustrator and why the sky doesn't have to be blue.

View all Blog Entries
Twitter
Show/Hide Tweets
© W&G Foyle Ltd