As we begin to reopen our physical bookshops from lockdown, we’re now using this page to update you on any impact the Covid-19 pandemic may have on our website service.
For information about bookshop openings and times, visit Our Shops.
For more information about how your visit will be affected after reopening from lockdown, and our health and safety measures to be aware of, visit our Reopening page.
Dear book lover,
This page is here to keep you up to date with how foyles.co.uk may be affected by the impact of the Covid-19 pandemic, and hopefully answer a few frequently-asked questions too. We’ll keep updating this page as the situation develops.
A quick summary:
- From Friday 24 July, HM Government is introducing, by law, the compulsory use of face coverings in shops, with a limited number of exceptions*. Government defines a face covering as a covering of any type which covers your nose and mouth.
All online orders are being processed promptly, but on occasion may face small delays, as a result of record order levels and protective measures installed in our warehouse;
We’re beginning to reopen some of our physical shops from Monday 15th June;
Click & Collect will become available for reopened shops from opening;
Deliver to Store will become available for reopened shops from opening;
All instore events have been cancelled or postponed with no set date.
We want to say a huge thank you to all our customers for their custom, their patience, and their kind words about Foyles during this unprecedented disruption to our usual bookselling.
As well as ordering online you can subscribe to our newsletter to keep abreast of what’s new and recommended, and/or follow us on Twitter, Facebook or Instagram. Don’t forget our range of subscription packages too!
Our website is happily still operating, and has seen a huge and sustained increase in traffic and ordering. Our teams are working hard to pick, pack and despatch orders promptly as possible. To ensure social distancing, our warehouse is operating with a reduced workforce, with additional safeguards in place to protect employees at this time.
Latest UK Delivery Estimates
- Free delivery UK Standard Delivery on Orders Over £20 (2nd Class) - 3-5 workings days
- 1st Class (£3.75) - 1-2 working days
- 2nd Class (£2.75) - 3-5 working days
- UK Courier (£7.95) - Not currently available
However, these are only estimates, and should be added to despatch times listed on the item page, and deliveries could face subsequent delays once they have shipped from our warehouse.
We are extremely grateful to Royal Mail who are working incredibly hard to get all deliveries to our customers as quickly as possible.
As we share our warehouse with other booksellers in the Waterstones group, your order may not arrive in Foyles packaging.
Our Customer Support team is also receiving a high number of emails and are responding as quickly as they can. If you need to get in touch with Customer Services, you can still do so via email.
Keep safe and share kindness wherever you can.
Everyone at Foyles
(last updated Thursday July 23rd, 10.00am)
*Mask exceptions include: Children under the age of 11; If you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; If putting on, wearing or removing a face covering would cause you severe distress; If you are with, or providing assistance to, someone who relies on lip reading to communicate. Further guidance can be found on the UK Government website here.