Foyalty Terms and Conditions
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Foyalty Terms & Conditions

To take part in the Foyles Loyalty Scheme (Foyalty), you need an activated Foyalty card. Cards are available from and can be activated in any of our participating stores.

Foyalty cards remain the property of W&G Foyle Limited and can only be used when making purchases in Foyles stores and outlets or online.

To earn Foyalty points you must present the card to the cashier at the time of purchase or during the online checkout procedure.

As of 1st July 2017, three points are allocated per pound spent on products within the scheme. Each point is worth 1p and can be redeemed at any time to purchase valid products. These rates can be altered at the discretion of Foyles on reasonable notice to you. Notification will be given by notices in participating stores and on the Foyalty web page.

From 2nd September 2019 points on Foyalty cards that have not been used for 12 consecutive months will automatically expire. All you need to do to make sure this doesn’t happen is to use your Foyalty card for an instore or online purchase, or check your balance instore, at least every 12 months.

Applicants must be aged 16 years or over.

Employees of W&G Foyle Limited are not eligible for a Foyalty card or for Foyalty points.

Your Foyalty card is purely to be used in connection with the Foyles Loyalty Scheme. It is not a credit, debit or cheque guarantee card.

Foyalty is only for consumer use. The Foyalty card cannot be used for any transaction where the beneficiary is a business entity. This also excludes use by Foyles Credit Account Customers.

Foyles reserves the right to alter products included or excluded from the Scheme or to change the number of participating stores at any time.

Foyles reserves the right to decline issue, withdraw the Foyalty card, or alter its terms & conditions (including the value of points) at any time, or terminate the Foyalty card Scheme without notice. Foyles will notify Cardholders (where possible) of any changes to these terms and conditions. Notices detailing the revised terms will be available in all participating Foyles shops and on the Foyalty web page.

Cardholders cannot claim points on purchases made before they joined the Foyalty Scheme.

Points will be awarded on all merchandise sold in participating Foyles stores and online excluding concessions, with the exception of eBooks, event tickets, Foyles Gift cards, Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.

Points can be redeemed against all merchandise sold in participating Foyles stores and online excluding concessions, with the exception of eBooks, Book Tokens, Theatre Tokens, stamps, electronic devices and other products or services from time to time as notified.

Points will usually be loaded onto your card immediately. In the event of a system failure points will be applied as soon as is possible. Foyles takes no responsibility for circumstances beyond their control. Points cannot be redeemed until loaded on to the card.

The full points value on an item will only be earned if no points value is redeemed as part of the transaction. When points are redeemed as part of the transaction, points will be awarded on the cash balance.

Points have no cash redemption value and cannot be exchanged, sold or transferred.

Foyles may if it so wishes, reverse the associated points earned or redeemed if a transaction on which points are earned or redeemed is cancelled or reversed or when a product is returned (in accordance with Foyles Returns Policy). For instore purchases, the Cardholder must present their Card to sales staff so that the points awarded can be debited from or credited to the Card when the product is being returned.

If you breach these terms and conditions or if W&G Foyle Limited reasonably believes that you have abused the Scheme and/or breached these terms, your card may be terminated without prior notice. Foyles reserves the right to take any action deemed necessary where a Cardholder is found to have abused the scheme including withholding points previously credited to your account.

If your Card is lost, stolen or is not working please contact a member of staff at a Foyles store or call +44 (0) 20 7437 5660. Foyles cannot be held liable for lost, stolen or damaged Cards, or any points accrued on or redeemed from the card without your knowledge. Foyles reserves the right not to issue a replacement card.

Foyalty can be used in conjunction with other discounts or promotions, but Foyles reserves the right to withdraw this at any time or may alter the products included or excluded in a promotion.

If any clause of these terms and conditions is held to be invalid in whole or in part, that part shall be deleted and the validity of the remaining terms shall not be affected.

These terms and conditions and the Foyles Loyalty Scheme are subject to the laws of England and Wales.

These terms and conditions and Foyles Privacy Policy, govern Foyles use of personal data collected from Cardholders. 

By signing up to the Scheme and giving us personal details, you agree to be sent updates and special offers unless you subsequently notify us otherwise.

We will also use your details and information on what you buy to help us manage the Scheme more effectively.

It is important that your contact details are kept up to date in order that Foyles can operate the Scheme effectively. If your details are incorrect or become out of date, you can update them by visiting the Foyalty web page.

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