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Help and FAQs on NOOK eReaders

What is an eReader?

An eReader is a device that contains and lets you read digital books (eBooks), magazines and newspapers that you have downloaded to it. The NOOK Simple Touch and GlowLight are eInk eReaders - they have a 'paper-like' screen which is particularly good for reading in sunlight and 'easy' on the eyes. The GlowLight, as the name suggests, has an inbuilt soft light that is great for reading in dim or dark conditions.

Where do I get the eBooks from?

You can buy and download straight onto your device over Wi-Fi using the eReader's inbuilt NOOK store, or you can purchase books from other eBook stores, such as Foyles eBookstore that sell ePub and PDF content, and manually place (sideload) these onto your device.

What are ePub and PDF?

These are the digital formats that the Nook reads. Most retailers sell eBooks in these formats. Mainly eBooks that have to be paid for have Digital Rights Management (DRM) as well. Free eBooks tend to be out of copyright and have no DRM controls.

What is DRM?

Digital Rights Management (DRM) allows the copyright owners to stop piracy. This restrains some activities but it doesn't stop you reading the eBook on more than one device (difficult to do with a paperback!). With NOOK, DRM is covered by Registering your NOOK after purchase. For buying eBooks from Foyles and other retailers see our eBook help pages.

Can I put my Amazon Kindle books on it?

No - Kindle books are in their own format and can only be read on a Kindle or through a Kindle app. KIndle also has its own DRM.

Is the NOOK better than a Kindle?

We truly think it is - but you can try out both devices and see which you like best. Everyone has their own preferences when it comes to devices, but never forget that with the Kindle you can ONLY purchase from Amazon whereas with a Nook you can purchase from most eBook stores.

Do eBooks from your website work on the device?

Yes they do. You cannot buy from within the NOOK, but you can sideload them from your computer.

What is 'sideloading'?

Sideloading is connecting your device to a computer. It will then appear as a disk drive. You can then copy any content from your hard drive onto the disk drive.

Are NOOK apps available?

These will soon be available and will enable you to read the same book on your Nook, tablet and phone.

How are the Foyles' apps different?

Our apps also allow you to read ePub and PDF eBooks on your phone or tablet no matter where you originally bought them, even if they have DRM included. You simply upload other content you own to our 'cloud' for use via our App. Our Android App includes an inbuilt store for 1-click buy and download.

What is a 'cloud'?

This simply means your content is held on a server for you that you can access using your App wherever you are in the world (as long as you have an internet connection).

I'm not from the UK - can I use the Nook or Apps?

Yes - you can use the NOOK eReaders but you will not be able to purchase any content from the inbuilt shop or Foyles eBookstore, you must have a UK registered credit card to do this. You WILL be able to purchase content in your territory and sideload it onto the device.

The Foyles App will allow you to upload content from any territory. Only purchasing is restricted.

Do I need an email address?

Yes - you must register your device using an email address to use it.

What is the returns policy?

Your device is covered by a 1 year warranty. If your eReader develops a fault we will repair or replace it within a reasonable time. Except for such issues eReaders are excluded from our normal returns and refund policy. To be clear this means that once bought they can't be returned due to changing your mind. Your statutory rights are unaffected.

How long does the battery last?

Depending on use it can last up to 2 months.

How do I charge it?

The NOOK Simple Touch can only be charged by plugging into a computer. You can purchase a wall charger separately (£12.99). The GlowLight comes with a wall charger.

Information on technical specifications can be found on our product pages

Additional help can be found on Nook's own help pages

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