Hamish McLean Grad Dip Arts (Dist), MA (Hons) After more than 10 years working as an editor and senior reporter for metropolitan and regional newspapers, Hamish ventured into the discipline of public relations where he worked at senior levels in police, emergency services and corrections for 10 years before starting his own agency, Maddison PR (http://www.maddisongroup.com). He currently consults to corporations mainly in the legal, law enforcement, health, aviation and technology sectors, and provides specialised risk communication and crisis management workshops for senior executives and corporate boards. His experience includes the asylum-seeker program on Nauru, managing significant international issues within the aviation industry and providing risk communication planning and crisis response for multinational organisations dealing with complex threats. He lectures in crisis communication at Bond University. Mary Power PhD (Griffith), LLM (Bond), MEd (Illinois), BA, Dip Ed, BEd (Melb)Mary researches, consults and teaches in areas relating to crisis management, conflict resolution and mediation, business communication and the politics of apologies. Her current interests are in conflict resolution in the building industry, prevention and management of crises, and communication and new technology with particular interests in public relations' use of the internet and mobile phone communication and avatars in relation to deaf people's communication. At Bond University Mary currently teaches attitudes, persuasion, leadership and conformity, communication theory, interpersonal communication, and corporate and community conflict resolution.
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