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Crisis Command: Strategies for Managing Corporate Crises
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Crisis Command: Strategies for Managing Corporate Crises (Hardback)

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Is your organisation equipped with the necessary tools to respond quickly and effectively to any type of crises? A lack of a clear defined strategy can have far-reaching repercussions on revenue, incoming work and reputation. Ark Group's new Crisis Command report is a practical, how-to guide, packed with key strategies and realistic advice to help you prepare for and manage organisational crises. It provides valuable guidance on how to take command, how to communicate, how to work as a team facing unprecedented pressure and scrutiny, particularly from stakeholders, and how to emerge stronger. key case studies and contributions from researchers and expert practitioners around the world will also provide you with proven solutions and mechanisms used to respond to crises, overcome disaster and protect your firm.

Areas covered: Examining the risks facing your firm in the current business climate; Evaluating the likelihood and severity of disruption; Establishing an appropriate crisis management plan; Refining and strengthening the main components of your plan; Regulatory imperatives; Internal factors to consider in effective crisis management planning; External factors to consider in effective crisis management planning; Overcoming the barriers to effective crisis management; Embedding a crisis communication plan into the culture of your firm; Testing and monitoring the plan to ensure ongoing resilience; Ensuring your plan is in line with business strategy; Communication strategies in the event of disruption; and Managing reputational risk; reducing damage and handling the press. Featured case studies: Singapore Airlines (2000); Mercury Energy, Auckland (2007); Arnott's biscuits, Australia (1997); Sizzler restaurants food poisoning scare, Brisbane (2006); Domino's Pizza, North Carolina (2009); and Woolworths supermarket (2006).

BusinessBusiness & managementBusiness strategy Publisher: Ark Group Publication Date: 28/07/2009 ISBN-13: 9781906355647  Details: Type: Hardback Format: Books
Availability: To Order. Estimated despatch in 1-3 weeks.  

Hamish McLean Grad Dip Arts (Dist), MA (Hons) After more than 10 years working as an editor and senior reporter for metropolitan and regional newspapers, Hamish ventured into the discipline of public relations where he worked at senior levels in police, emergency services and corrections for 10 years before starting his own agency, Maddison PR ( He currently consults to corporations mainly in the legal, law enforcement, health, aviation and technology sectors, and provides specialised risk communication and crisis management workshops for senior executives and corporate boards. His experience includes the asylum-seeker program on Nauru, managing significant international issues within the aviation industry and providing risk communication planning and crisis response for multinational organisations dealing with complex threats. He lectures in crisis communication at Bond University. Mary Power PhD (Griffith), LLM (Bond), MEd (Illinois), BA, Dip Ed, BEd (Melb)Mary researches, consults and teaches in areas relating to crisis management, conflict resolution and mediation, business communication and the politics of apologies. Her current interests are in conflict resolution in the building industry, prevention and management of crises, and communication and new technology with particular interests in public relations' use of the internet and mobile phone communication and avatars in relation to deaf people's communication. At Bond University Mary currently teaches attitudes, persuasion, leadership and conformity, communication theory, interpersonal communication, and corporate and community conflict resolution.

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