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Customer Service in Ireland
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Customer Service in Ireland (Paperback)

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This new edition demystifies the underlying concepts of Customer Service and presents them within an Irish context. It contains a chapter on vital up-to-date Irish consumer legislation.

Role play guidelines & practical exercises prompt students to engage in and practise the principles of Customer Service

Guides the student through the preparation of a customer care plan

Presents a detailed case study on Sunworld's customer care plan

Assignments and practice questions are provided at the end of each chapter

Includes sample Level 5 exam papers

Written for students studying Customer Service at FETAC Levels 5 and 6 in: Business Studies Secretarial & Bilingual Security Studies Security Systems Technology Hairdressing Tourism/Hospitality Sport & Recreation Marketing Retail Studies

Also suitable for students undertaking any course with a Customer Care element

BusinessBusiness & managementSales & marketingCustomer services Publisher: Gill Publication Date: 15/05/2007 ISBN-13: 9780717142637  Details: Type: Paperback Format: Books
Availability: Currently unavailable to order online.  

Suzanne Twomey, BA, HDip, teaches English, Communications and Customer Care at the Cork College of Commerce. She is an experienced external examiner with FETAC

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