Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Dienstleistungsmanagement: Erfolgreicher Einsatz Von Prozessorientiertem Service Level Management
Foyalty 167

Dienstleistungsmanagement: Erfolgreicher Einsatz Von Prozessorientiertem Service Level Management (Hardback)

Usually despatched within 2 weeks.


Die Erbringung von qualitativ herausragenden Dienstleistungen gewinnt immer mehr an Bedeutung. Wie l sst sich jedoch Qualit t von Dienstleistungen messen und effektiv steuern? In der EDV - oftmals Vorreiter beim Einsatz moderner Methoden - haben sich Qualit tszusagen in Form von Service Level Agreements bew hrt. In diesem Buch geben wir eine detaillierte Einf hrung in das Management von Service Level Agreements, die auf jede Art von Dienstleistung zutreffen. Mit Hilfe eines fiktiven Projekts wird das Vorgehen bei der erfolgreichen Umsetzung von Service Level Management in einer zu implementierenden prozessorientierten Organisation erl utert. Der Leser erh lt damit n tzliche Hilfestellung bei eigenen Projekten und wird mit Tipps und Hinweisen auf m gliche Probleme und Schwierigkeiten vorbereitet. Abschlie end erz hlen erfahrene Projektmanager und F hrungskr fte, wie sie in ihren Projekten und Unternehmen Service Level Management einsetzen.

BusinessBusiness & managementManagement & management techniques Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Publication Date: 01/01/2004 ISBN-13: 9783540405856  Details: Type: Hardback Format: Books
Availability: Usually despatched within 2 weeks. Login for Quick Checkout Add to Basket

More books by Avy Ellis

More books by Michael Kauferstein

Leave Review


Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

Philanthropy and Society
David J. Maurrasse
The Delivery Manifesto: How to Set Up...
Donnie MacNicol
Crowdfunding: Fundamental Cases,...
Douglas J. Cumming; Sofia A. Johan
PHR and SPHR Professional in Human...
Sandra M. Reed
© W&G Foyle Ltd
Foyles uses cookies to help ensure your experience on our site is the best possible. Click here if you’d like to find out more about the types of cookies we use.
Accept and Close