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Dienstleistungsmanagement: Erfolgreicher Einsatz Von Prozessorientiertem Service Level Management
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Dienstleistungsmanagement: Erfolgreicher Einsatz Von Prozessorientiertem Service Level Management (Hardback)

£54.99
Usually despatched within 2 weeks.

Synopsis

Die Erbringung von qualitativ herausragenden Dienstleistungen gewinnt immer mehr an Bedeutung. Wie l sst sich jedoch Qualit t von Dienstleistungen messen und effektiv steuern? In der EDV - oftmals Vorreiter beim Einsatz moderner Methoden - haben sich Qualit tszusagen in Form von Service Level Agreements bew hrt. In diesem Buch geben wir eine detaillierte Einf hrung in das Management von Service Level Agreements, die auf jede Art von Dienstleistung zutreffen. Mit Hilfe eines fiktiven Projekts wird das Vorgehen bei der erfolgreichen Umsetzung von Service Level Management in einer zu implementierenden prozessorientierten Organisation erl utert. Der Leser erh lt damit n tzliche Hilfestellung bei eigenen Projekten und wird mit Tipps und Hinweisen auf m gliche Probleme und Schwierigkeiten vorbereitet. Abschlie end erz hlen erfahrene Projektmanager und F hrungskr fte, wie sie in ihren Projekten und Unternehmen Service Level Management einsetzen.

BusinessBusiness & managementManagement & management techniques Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Publication Date: 01/01/2004 ISBN-13: 9783540405856  Details: Type: Hardback Format: Books
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