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Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers
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Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers (Hardback)

£44.99
Printed to order. Despatched in 2-3 weeks.
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Synopsis

With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorporate this perspective into strategy, and then focuses each chapter on a specific emotional need.

BusinessBusiness & managementSales & marketingAdvertisingBusinessBusiness & managementSales & marketingCustomer servicesBusinessBusiness & managementSales & marketingMarket researchBusinessBusiness & managementSales & marketingPublic relationsPhilosophy, Psychology & Social SciencesPsychologySocial, group or collective psychology Publisher: Palgrave Macmillan Publication Date: 22/06/2012 ISBN-13: 9780230340275  Details: Type: Hardback Format: Books
Availability: Printed to order. Despatched in 2-3 weeks.  

MARK INGWER Founder and managing partner of an international market research firm, Insight Consulting Group. His consulting work has been featured in Business Week, New York Times, Crain's, Brandweek, Chicago Tribune, Chicago Sun-Times, Admap, Bloomberg Markets, Product Management Today, Marketing News, and Advertising Age. He is a former Adjunct Professor at Northwestern Kellogg School of Management, USA.

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