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Konzepte Fur Das Service Engineering: Modularisierung, Prozessgestaltung Und Produktivitatsmanagement
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Konzepte Fur Das Service Engineering: Modularisierung, Prozessgestaltung Und Produktivitatsmanagement (Hardback)

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In den letzten Jahren wurde der Dienstleistungssektor immer wichtiger. Die Standards bei der Entwicklung sind aber noch nicht denen bei der Produktentwicklung vergleichbar. Die umfassende Disziplin des "Service Engineering" hat deswegen spezielle Methoden entwickelt, die die systematische Planung und Entwicklung von Dienstleistungen verbessern. Diese komplexe Aufgabe in Unternehmen kann oft nur durch die Einbindung verschiedener Fachdisziplinen erf llt werden. In diesem Band werden deswegen Konzepte des Service-Engineering - die Modularisierung von Dienstleistungen, die sozio-technische Modellierung von Dienstleistungsprozessen sowie das Produktivit tsmanagement von Dienstleistungsarbeit - aus unterschiedlichen wissenschaftlichen Disziplinen entwickelt und unterst tzende IT-Werkzeuge vorgestellt. Ein "multiperspektivisches Referenzmodell" f hrt schlie lich die verschiedenen Sichten zusammen und erm glicht es, informationstechnische Werkzeuge aufeinander abzustimmen und Kommunikationsprozesse zu systematisieren.

BusinessBusiness & managementManagement & management techniquesManagement of specific areas & peopleComputing & ITBusiness applications Publisher: Physica-Verlag GmbH & Co Publication Date: 01/06/2005 ISBN-13: 9783790802375  Details: Type: Hardback Format: Books
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