Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
The Communication Toolkit
Foyalty 18

The Communication Toolkit (Paperback)

Not currently available to order online.
Email me when back in stock


Communication is perhaps the most important management skill - and often the most overlooked. Poor communication can create a major barrier to improving performance. Good communication creates immediate benefits both in terms of personal achievement and in terms of team performance as a whole. This practical manual provides essential advice and techniques for anyone wanting to brush up their communication skills. It will provide inspiration, insight, and above all methodology for improved communication in business - a toolkit for busy managers who feel they can do better...

BusinessBusiness & managementBusiness communication & presentation Publisher: Management Books 2000 Ltd Publication Date: 30/04/2010 ISBN-13: 9781852526559  Details: Type: Paperback Format: Books
Availability: Not currently available to order online.  

Stuart Emmett is a freelance trainer, consultant, writer and mentor. After spending many years in business, including a number of senior postings both in the UK and overseas, he transferred to the training sector in the 1990s, when he was employed as Director of Training for a leading UK-based training provider. He set up his own training consultancy, Learn and Change Ltd, in 1998.

More books by Stuart Emmett

Leave Review

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

As the UK enters the Christmas period with several Bank Holidays and weekends ahead, orders may see short delays in arriving as our warehouse, suppliers and couriers will all be working on reduced holiday schedules.

** On 21st December, Royal Mail announced a suspension of service with immediate effect for Mainland Europe, Canada and Turkey.

Items currently en route to Ireland will be delivered as normal. Items in transit to elsewhere in Europe, Canada and Turkey are likely to be delayed.

We are temporarily unable to accept orders for delivery to destinations on Royal Mail's suspension list (see below)


Location 1st Book Each additional book Average Delivery Time
Free UK Standard Delivery on Orders Over £25 (2nd Class)     3-5 Days
UK Standard Delivery (2nd Class) £2.99 £0.00 3-5 Days
UK 1st Class Delivery £3.99 £0.00 1-2 Days

Click & Collect / 
Delivery to a Foyles Bookshop

Click here for further information about stores offering Click & Collect during the current pandemic restrictions

Free Free From 2 hours - Individual item delivery times given at checkout
UK Courier* £7.95 £0.00 1 Working Day
Western Europe**Airmail £9.00 £1.00 7-8 Days
Rest of World Airmail £12.50 £1.00 7-10 Days

* For courier service please contact the Charing Cross Road store

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Click and Collect is available for all our shops; collection times will vary depending on availability of items. Individual despatch times for each item will be given at checkout.

Delivery Help & FAQs

A Year of Books Subscription Packages 

Delivery is free for the UK. Western Europe costs £60 for each 12 month subscription package purchased. For the Rest of the World the cost is £100 for each package purchased. All delivery costs are charged in advance at time of purchase. For more information please visit the A Year of Books page.

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

The First Victory: Total Confidence...
Nathaniel Zinsser
It's Not You, It's the Workplace:...
Alton B. Harris; Andrea S. Kramer
Talk Like TED: The 9 Public Speaking...
Carmine Gallo
Business Body Language: How to Speak...
Barbara Chatzkel
© W&G Foyle Ltd
Foyles uses cookies to help ensure your experience on our site is the best possible. Click here if you’d like to find out more about the types of cookies we use.
Accept and Close