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The Ten Principles Behind Great Customer Experiences
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The Ten Principles Behind Great Customer Experiences (Paperback)

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Synopsis

Overall WINNER - CMI Management Book of the Year 2014



WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014















Create a great customer experience whoever you are.







Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.







This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.







For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.

BusinessBusiness & managementBusiness competitionBusinessBusiness & managementBusiness strategyBusinessBusiness & managementOwnership & organization of enterprisesSmall businesses & self-employedBusinessBusiness & managementSales & marketingCustomer services Publisher: Pearson Education Limited Publication Date: 06/12/2012 ISBN-13: 9780273775089  Details: Type: Paperback Format: Books
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Matt Watkinson is a designer and consultant who helps businesses get their customer experience right. He has worked with household names, design agencies and management consultancies at home in the UK, in Europe and America. Learn more about Matt at www.mattwatkinson.co.uk .

More books by Matt Watkinson

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Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery FREE FREE 3-5 Days
UK First Class £4.50 £1.00 1-2 Days
UK Courier £7.00 £1.00 1-2 Days
Western Europe** Courier £17.00 £3.00 2-3 Days
Western Europe** Airmail £5.00 £1.50 4-14 Days
USA / Canada Courier £20.00 £3.00 2-4 Days
USA / Canada Airmail £7.00 £3.00 4-14 Days
Rest of World Courier £22.50 £3.00 3-6 Days
Rest of World Airmail £8.00 £3.00 7-21 Days

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