Close
Enter your search into one or more of the boxes below:
You can refine your search by selecting from any of the options below:
Search
Total Quality Management and Operational Excellence: Text with Cases
Foyalty 300

Total Quality Management and Operational Excellence: Text with Cases (Hardback)

£100.00
Pre-order for despatch on publication.

Synopsis

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.





Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

















accelerating change















reducing cost















protecting reputation











The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.





Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

BusinessBusiness & managementManagement & management techniquesManagement of specific areas & peopleBusinessBusiness & managementManagement & management techniquesQuality Assurance & Total Quality Management Publisher: Taylor & Francis Ltd Publication Date: 07/07/2020 ISBN-13: 9781138673403  Details: Type: Hardback Format: Books
Availability: Pre-order for despatch on publication. Pre-Order

John S. Oakland is Chairman of The Oakland Group and Head of its Research and Education Division. John is also Emeritus Professor of Business Excellence and Quality Management at Leeds University Business School, UK. Over the past 40 years he has researched, taught and consulted in all aspects of quality management, operational excellence, strategic process management and business improvement in thousands of organisations. Robert J. Oakland is Director of The Oakland Group. Robert works across the globe helping organisations improve the quality, cost and delivery of their products and services. His expertise is in bridging the gap between technology, operations and leadership teams to solve complex quality issues and ensure real change happens. Michael A. Turner is Director of The Oakland Group, working globally to help organisations design and implement programmes to improve the quality, cost and delivery of products and services. He works on a range of projects to help organisations solve complex quality and operational issues.

More books by John S. Oakland

More books by Robert J. Oakland

More books by Michael A. Turner

Leave Review

Delivery

Delivery Options

All delivery times quoted are the average, and cannot be guaranteed. These should be added to the availability message time, to determine when the goods will arrive. During checkout we will give you a cumulative estimated date for delivery.

Location 1st Book Each additional book Average Delivery Time
UK Standard Delivery Free Free 3-5 Days
UK First Class £3.75 £0.00 1-2 Days
Delivery to a Foyles Bookshop Free Free From 2 hours
Click and Collect Free Free From 2 hours - Individual item delivery times given at checkout
UK Courier £7.95 £0.00 1 Working Day
Western Europe**Airmail £9.00 £1.00 7-8 Days
Rest of World Airmail £12.50 £1.00 7-10 Days

** Includes Austria, Belgium, Denmark, France, Germany, Greece, Iceland, Irish Republic, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Click and Collect is available for all our shops; collection times will vary depending on availability of items. Individual despatch times for each item will be given at checkout.

Special delivery items

A Year of Books Subscription Packages 

Delivery is free for the UK. Western Europe costs £60 for each 12 month subscription package purchased. For the Rest of the World the cost is £100 for each package purchased. All delivery costs are charged in advance at time of purchase. For more information please visit the A Year of Books page.

Animator's Survival Kit

For delivery charges for the Animator's Survival Kit please click here.

 

Delivery Help & FAQs

Returns Information

If you are not completely satisfied with your purchase*, you may return it to us in its original condition with in 30 days of receiving your delivery or collection notification email for a refund. Except for damaged items or delivery issues the cost of return postage is borne by the buyer. Your statutory rights are not affected.

* For Exclusions and terms on damaged or delivery issues see Returns Help & FAQs

You might also like

IT Sligo Training Book
(Paperback)
Quentin Brook
 
 
£39.99
 
Lectures In Neuroeconomics
(Hardback)
Paul W. Glimcher; Hilke Plassmann
 
 
£88.00
 
Lectures In Neuroeconomics
(Paperback)
Paul W. Glimcher; Hilke Plassmann
 
 
£44.00
 
Total Quality Management and...
(Paperback)
John S. Oakland; Robert J. Oakland;...
 
 
£48.99
 
© W&G Foyle Ltd
Foyles uses cookies to help ensure your experience on our site is the best possible. Click here if you’d like to find out more about the types of cookies we use.
Accept and Close