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Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence
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Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence (Paperback)

Despatched in 2 business days.


This textbook discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.

Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence elaborates upon the interface of total quality (TQ) with a wide spectrum of activities such as designing, purchasing, manufacturing, process control, systems installation and maintenance, and service delivery. It broadly covers the core concepts, tools, techniques and cross-functional linkages of TQM with other operational domains. The book also demonstrates how quality management systems (QMS) should be effectively integrated with factors related to the environment, safety and maintenance to ensure business continuity, sustainability and social accountability.

Besides catering to the needs of students of management and engineering in South Asia, the book would also be useful for corporate practitioners and TQM professionals.

Key Features

* Detailed coverage of the management of planning, designing, controlling and improving quality in products and services

* Industry insights to TQM practices and implementation spread throughout the chapters in the form of snapshots

* Dedicated chapters on the Six Sigma approach to quality and toolkit for TQM

BusinessBusiness & managementManagement & management techniquesManagement of specific areas & people Publisher: SAGE Publications India Pvt Ltd Publication Date: 29/05/2018 ISBN-13: 9789351502814  Details: Type: Paperback Format: Books
Availability: Despatched in 2 business days. Add to Basket

Sunil Sharma is currently Professor at the Faculty of Management Studies, University of Delhi. A PhD in Total Quality Management (TQM) from the same institution, he has around 29 years of experience in teaching, research and consulting in the area of operations, quality and supply chain management. He has conducted a number of management development programmes for the industry in the same area. He had received the UGC Research Award in 2002-2005 for his work on supply chain management in the Indian industry. He has contributed numerous research papers to reputed journals. He is on the research jury of the National Institute of Fashion Technology (NIFT), New Delhi. He is affiliated to the India Chapter of Production and Operations Management Society, USA. In 2010, he was nominated by the University of Delhi to complete the International Teachers Program (ITP) at Kellogg School of Management, Evanston, USA. In 2013, he attended the Global Colloquium on Participant Centered Learning at Harvard Business School, USA, on nomination from the University of Delhi. He can be accessed at

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