Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business

A complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style. With a copy of this book as your guide, you will develop the mindset for civility in the workplace along with the mechanics to carry it through by learning: personal accountability; the value of forgiving, apologising, and telling the truth; meeting conduct (but as an attendee and the leader); how to celebrate special occasions in a multicultural workplace; maintaining humanity in cyberspace; that visualisation and meditation enhance focus and civility; ways of disagreeing without being disagreeable; that good relationships lead to good business which leads to success.