Payment and Pricing

Pricing

Our shops select and price books for sale independently. Our online book prices apply to books purchased on Foyles.co.uk for delivery or Click and Collect. All charges are in UK pounds (£). All overseas orders will be charged in their respective currencies, based on current exchange rates. Prices displayed in your shopping basket are the current prices of the goods and the amount you will be charged for each item when submitting your order. Prices exclude postage and packing. Prices are subject to change without notice.

Payment

Instore Payments

Payment Methods

We accept the following payment methods in our shops:

  • Cash (Pounds Sterling)
  • Debit/Credit cards (all major ones accepted)
  • American Express
  • Apple Pay (limit £100)
  • Foyles gift cards
  • Foyalty balance
  • National Book Tokens

We can take payment over the phone—just contact our shops.

Unfortunately, we cannot accept the following payment methods instore:

  • Cheques
  • Foreign currencies

Online Payments

Payment Methods

We accept the following payment methods online:

  • Debit/Credit cards: American Express, MasterCard, Visa Debit, Visa Credit, Switch, Delta Debit
  • Paypal
  • Foyles Gift Cards
  • Foyalty Cards
  • National Book Tokens (see more information in the FAQs below)
  • Foyles gift cards
  • Foyalty balance

Unfortunately, we cannot accept the following payment methods on our website:

  • Debit/Credit cards: Solo, Electron, Diners Club, Discover
  • National Book Tokens paper vouchers
  • Love2Shop cards/paper vouchers
  • One4All gift cards/paper vouchers
  • Leisure Vouchers

Please note that payments may be taken at different times: Credit/Debit Card and PayPal payments are taken on dispatch of your order, and your payment may be split if items are sent separately. Foyles Gift Cards and Foyalty payments are taken at the point an order is placed.

Promotional Offers

Please note:

Promotions apply to listed titles only, which are subject to change and availability
We reserve the right to withdraw a promotion at any time
On 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the 'free' item
If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price

VAT Rates

Items that are subject to VAT have the 20% rate reflected in their RRP. Books are not subject to VAT, however for items where partial or full 20% needs to be applied the VAT is included in the selling prices reflected on our website.

Full VAT items include:

  • DVDs
  • games and other non-book products

The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero rated).
Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.

Tax on International Delivery

We expect tax to start being charged for countries in the EU from the 2 April 2024. As a customer you will start to be charged at the checkout from May 2024 for EU deliveries, based on the country where your order is shipped to.

For all other countries including Australia, Canada, Switzerland, Norway, New Zealand and some US States these will also start to have taxes levied from May 2024, with the tax charged varying by country, state (USA) or province (Canada).

Please check your local tax rules for importation of goods, as you will be liable for any additional tax charges where these apply to high value orders, for example single deliveries above AUD1,000 in Australia or higher than €150 in the EU.

You will find more details on tax on International deliveries here.

National Book Tokens FAQs

How do I buy a National Book Token card?

You can buy them from any of our stores, or on the National Book Tokens website. Sorry, we’re unable to sell National Book Tokens through the Foyles website at the moment.

What is the minimum amount I can put on a card?

The minimum amount you can put on a National Book Token card instore is £1, and the maximum is £250. T here is a minimum of £5 when you purchase a card on the National Book Token website.

How do I use my card?

You can use your National Book Token both in our stores and on our website. Simply make your selection and use your card at the till or during online checkout as you would any other form of payment.

What can I buy with my card?

National Book Tokens can be used to purchase any of the books on our website or in our stores. They cannot be used in the Foyles café.
Do I have to spend all the money on my card in one transaction?

No. You keep any remaining balance on your card to spend at another time.

Can I get change in cash if my purchase comes to less than is on my card?

No. The remaining balance on the card can be used for future transactions.

Can I use more than one National Book Token card in an online transaction?

Yes. When you use multiple cards the combined balance is transferred onto a single new card, which is then redeemed when you place your order. We recommend you place your order using your existing website account, or by creating one, as the consolidated card will then be visible and accessible to you in the Saved National Book Tokens section of your account.

What payment methods can I use to buy National Book Tokens?

You can pay by credit/debit card or cash. National Book Tokens cannot be purchased using Foyles Gift Cards, or your Foyalty card. Please note that for the time being you can only purchase National Book Tokens instore.

How do I check my balance?

You can check your card balance by using the National Book Tokens gift card balance enquiry service, or by asking a bookseller instore.

Can I top up my card?

Yes you can, but only instore at the moment. Simply take the card with you next time you visit one of our stores and we can top up the card for you.

Can I return purchases bought with a National Book Token for a refund or exchange?

Yes. You can return goods that fall within our normal refund policy. We will credit your National Book Tokens card with any balance due.
Can I return my National Book Token for a refund?

No. National Book Tokens are non-refundable. You can use the money on your card to purchase goods in our bookstores or on our website.
Does the card expire?

National Book Tokens cards are valid for 8 years from last use, but it’s National Book Tokens’ policy to replace expired cards. If your gift card has expired, find out how to get it replaced by referring to the National Book Tokens expiry information.
What happens if I lose or damage my card?

Foyles cannot be held liable for lost, stolen or damaged cards. Please treat the card as cash. To help protect the value of your National Book Tokens card in case it gets lost or stolen, you can register it online. For full Terms and Conditions relating to National Book Tokens cards, please refer to the National Book Tokens Gift Card T&Cs.

I have a National Book Token paper voucher/a National Book Token in Euros. Can I use them instore or online?

We cannot accept National Book Token paper vouchers instore or online; please contact National Book Tokens directly and request your balance be transferred to a card. We will then be able to accept it as form of payment.

More information about National Book Tokens can be found on the National Book Tokens website. Please bear in mind that, although they are happy to help with National Book Token queries, they cannot answer questions about your order or general stock availability.