Contact us

Customer Services and Web Order Enquiries

For customer services queries, including Foyalty, instore and online orders and refunds and returns, please contact our Customer Services team on [email protected] or via telephone 01283 248 686 (during office hours).

Contact our shops

You can look up the contact information and opening hours for each of our shops across London, Chelmsford, Birmingham and Bristol here.


Please address all event and ticketing queries to [email protected]

Author signings

For informal author drop-ins and signings, please contact the shops directly. To enquire about organising book launch events or ticketed signings, please contact [email protected]. Please note we can only consider signing queries if the book is already in stock in our shops.

Account Services

To order on behalf of a school, library, business or institution, to enquire about commercial discounts or get an update on an exisiting account order, please email [email protected]

A Year of Books subscriptions

Please email [email protected] for all queries regarding our A Year of Books subscription packages.

Marketing and Advertising

For all media, advertising and marketing enquiries, please contact our Marketing team on [email protected]