Computer/Telecom Integration: The SCAI Solution

The SCAI standard for computer/telecom integration performs well for ISDN and represents both CTI's first case study and first success story. This text considers the SCAI standard and also looks beyond it to topics such as interactive voice response (IVR), which are part of CTI's future. It aims to provide a lucid treatment of this emerging standard. Commercial applications are discussed using real-world examples.