Contact

Contact: A Guide to Developing Effective Call Centre Skills

Paperback Published on: 06/02/2000
£43.99
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Synopsis

This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.

Publisher information

  • Publisher: Cengage Learning EMEA
  • ISBN: 9780176167974
  • Number of pages: 240
  • Dimensions: 234 x 187 x 12 mm
  • Weight: 119g

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